Informant, information service salary

Salary for Information Officer, Customer Service

As an information officer in customer service, the average salary is 30 500 kronor per month. There is a certain gender pay gap where men earn 31 200 kronor while women earn 30 000 kronor, meaning that women earn approximately 96% of what men do. It is also worth noting that the average salary has increased from 29 300 kronor last year to the current level.

Job Responsibilities for an Information Officer, Customer Service

Working as an information officer in customer service involves handling customer inquiries and providing information via telephone, email, or other communication channels. Typical tasks include answering questions about products and services, managing complaints, and sometimes even sales or technical support. The role requires good communication skills, patience, and a service-oriented attitude.

Education and Qualifications

To work as an information officer in customer service, a high school education is usually required. Many employers also value experience in customer service or related fields. Some workplaces may offer internal training to ensure that staff have the knowledge needed to perform their duties effectively. Good language skills and computer skills are also often required.

Employment Outlook

According to the Swedish Public Employment Service's forecasts, the job opportunities for customer service personnel are moderate at the national level. Over a five-year period, demand is expected to remain unchanged. The recruitment situation is considered balanced, meaning that there is neither an excess nor a shortage of workforce in this area.

Benefits and Working Conditions

Benefits in the profession can vary depending on the employer. Some companies offer paid training, which can be a significant advantage for those looking to advance in the field. Other common benefits may include wellness subsidies, a company-paid mobile phone, or other work tools that facilitate the job.

If you are considering a career as an information officer in customer service, it is important to be aware that the work can be stressful and require a lot of patience. At the same time, it can be very rewarding to help customers and solve their problems.