What does a cloakroom attendant do? – Tasks and work environment
A cloakroom attendant is responsible for receiving, storing, and returning outerwear and belongings to guests at events, theaters, concerts, restaurants, or other public venues. The profession often involves direct contact with visitors where service skills and attentiveness are key qualities. The work environment can vary—from busy periods during large events to quieter times with fewer visitors. Cloakroom attendants often work evenings and weekends, sometimes in teams, and are expected to handle stressful situations professionally.
Salary development over time
The salary for cloakroom attendants has steadily increased over the past three years. In 2022, the average salary was 28,300 SEK per month, which increased to 29 000 SEK in 2023. During 2024, the average salary has reached 30 400 SEK, representing a total increase of approximately 7.5% over the three-year period. This salary growth can be explained by increased demand for service personnel in public environments and general wage increases within the service sector. Investments in safer working environments and better conditions may also have contributed to this trend, as employers strive to retain experienced staff within the profession. Women have experienced a slightly faster salary growth than men, which is reflected in women now earning 103% of what men do within the profession.
Cloakroom attendants often serve as the face of large events and are sometimes the first and last persons guests meet. A friendly attitude can significantly impact the overall experience and influence guests' memories of the event.
Cloakroom attendant salary – complete overview
- Average salary: 30 400 SEK/month
- Lowest salary: 23,300 SEK (men), 27,100 SEK (women)
- Highest salary: 33,000 SEK (men), 32,100 SEK (women)
- Hourly wage: 183 SEK
- Gender differences: Women earn 103% of what men do
- Regional differences: Salaries may vary depending on location and sector
Education and qualifications
To work as a cloakroom attendant, no formal education is usually required, but employers prefer candidates with experience from service roles or similar customer-facing positions. Good language skills, service orientation, and the ability to handle stress are important qualifications. Many workplaces offer introductory or internal training upon employment, and some employers may request references or previous internships in the service industry.
- Formal qualifications: No formal education required
- Certifications/courses: Service training and customer handling courses can be advantageous
- Internships/training: Internships in service roles are often beneficial
- Prerequisites: Good Swedish, sometimes English, and social skills
- Tips for choosing: Experience from restaurants, retail, or event industries can facilitate entry
Common benefits and compensations
Cloakroom attendants are often offered overtime pay for evening and weekend work, as well as access to staff discounts, wellness allowances, and work uniforms. Employers may also provide training in service and safety to enhance staff competence.
Competition and challenges
Competition for positions as a cloakroom attendant can vary seasonally and regionally, but in larger cities and during peak event seasons, demand is generally high. Challenges include managing large guest flows quickly, keeping track of valuables, and sometimes dealing with stressed or impatient customers. The work environment can be physically demanding, especially during long shifts or large events. Flexibility and resilience are important qualities for success and job satisfaction.
Tips for aspiring cloakroom attendants
To succeed as a cloakroom attendant, having a genuine interest in service and enjoying meeting people in various situations is beneficial. Attention to detail helps in managing guests' belongings and reducing errors. Flexibility and stress tolerance are crucial, especially during busy periods, and teamwork skills facilitate larger event operations. Being proactive and able to quickly resolve unforeseen situations is appreciated by both employers and guests. For those looking to develop professionally, actively participating in internal training and demonstrating responsibility and reliability are advantageous.
Key facts about Cloakroom Attendants
- Education level: No formal education required
- Work environment: Public venues, often evenings and weekends
- Typical employment: Part-time, extra work during events
- Demand: 481 job openings in the profession
- Special skills: Service orientation and resilience
Career paths and outlook
After three to five years of experience, opportunities may exist to advance to supervisory roles, such as team leader or coordinator for larger events. Some choose to progress into other service roles, such as receptionist, entry guard, or event coordinator. According to the Swedish Public Employment Service's forecasts, the outlook is positive due to a steady need for service staff at public events and a continuous flow of job openings. However, digitalization and increased automation may eventually change the profession’s nature, making ongoing skills development in service and customer interaction valuable.
Frequently asked questions about Cloakroom Attendants
- What does a Cloakroom Attendant earn?
- The average salary is 30 400 SEK per month, with an hourly wage of 183 SEK for hourly workers.
- Are there differences between men's and women's salaries?
- Yes, women earn on average 103% of men's salaries in the profession.
- Is training required to become a Cloakroom Attendant?
- No formal education is necessary, but experience in service roles is advantageous.
- What does the work environment look like?
- The environment is often public, with work in evenings and weekends, and during high-traffic periods.
- What career opportunities are available?
- Opportunities to advance to team leader or other service roles.
- What is the job market demand?
- Currently, there are 481 job openings in the profession.
- What are the highest and lowest salaries for a Cloakroom Attendant?
- The highest salary is 33,000 SEK and the lowest is 23,300 SEK.
