How much does a Dispatcher, IT make

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  2. Dispatcher, IT
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Dispatcher, IT

40 300 kr

Support technicians, IT

36 800 - 48 100 kr / month

Women earn 97% of what men do.

Data/IT

What will be the salary after tax?

Salary progression Dispatcher, IT

Average salary 40 300 kr
Males 40 600 kr
Females 39 400 kr
1 Likes 0 Comments 225 Vacant jobs ->

What does an IT Dispatcher do? – Tasks and Work Environment

An IT Dispatcher acts as a central coordinator for technical issues, support requests, and incidents within IT environments. The role involves receiving, prioritizing, and forwarding incoming cases to the appropriate technicians or departments, as well as following up to ensure problem resolution within set timeframes. The work environment is often office-based and characterized by a fast pace, where quick decision-making and good communication skills are essential. It is common to work closely with both internal IT technicians and external customers or users, which demands a service-oriented approach and good organizational structure.

Salary development over time

The salary development for IT Dispatchers has been positive over the past three years. In 2022, the average salary was 36,800 SEK per month, increasing to 39 400 SEK in 2023. In 2024, the average salary amounts to 40 300 SEK, representing an increase of about 9.5% over the period. This trend reflects an increased demand for qualified IT support and coordination, as well as the growing importance of the role in line with digitalization demands and more complex IT environments. The salary increase can also be explained by a skills shortage in IT support and the need for experienced dispatchers who can handle advanced cases quickly and efficiently.

IT Dispatcher Salary – Complete Overview

  • Average salary: 40 300 SEK/month
  • Lowest salary: 36,800 SEK/month (female, public sector, high school education)
  • Highest salary: 48,100 SEK/month (male, private sector, postgraduate education)
  • Average salary men: 40 600 SEK/month
  • Average salary women: 39 400 SEK/month
  • Women’s salary as percentage of men’s: 97%
  • Hourly wage: 242 SEK

Education and Qualifications

To work as an IT Dispatcher, a high school education with a focus on IT or technology is usually required, complemented by work experience in technical support or similar roles. Some employers may require post-secondary education or certifications, especially in larger organizations or for more advanced roles. Practical experience with case management systems, good communication skills, and the ability to work under pressure are important qualifications.

  • High school education: Technology or IT, 3 years
  • Post-secondary courses/certifications: e.g., ITIL, Service Desk
  • Practical experience: Previous work in IT support or helpdesk
  • Prerequisites: Basic IT skills, good Swedish and English
  • Online courses: Recommended to strengthen system knowledge

Many IT Dispatchers quickly gain a broad understanding of the entire IT environment within an organization, making the profession an excellent stepping stone for further careers in both technical and administrative IT.

– statsskuld.se

Common Benefits and Compensation

IT Dispatchers are often offered benefits such as wellness allowances, flexible working hours, remote work options, professional development, and sometimes bonuses or overtime pay depending on the employer. Larger workplaces may also offer employee discounts, extra vacation days, or favorable pension plans.

Competition and Challenges

The job market for IT Dispatchers is stable, but competition can vary depending on region and employer. With 179 available positions in the Support Technician, IT profession, there are good chances of employment, but since the role often requires both technical and administrative skills, having the right qualifications is important. Challenges include managing many cases simultaneously, prioritizing quickly, and maintaining high service quality under pressure. Rapid technological development also demands continuous skills updating. In some regions, competition may be tougher, especially where IT jobs are more abundant.

Tips for Aspiring IT Dispatchers

To succeed as an IT Dispatcher, it’s beneficial to combine technical interest with strong service skills. Good organizational ability helps handle multiple cases, while analytical skills aid in prioritization. Being communicative is crucial for quickly and clearly conveying information between users and technicians. Flexibility is also important, as the workday rarely looks the same and unexpected situations often arise. It’s wise to familiarize yourself early with common case management systems and seek further training in IT support. Demonstrating patience and a solutions-oriented attitude is valuable for building trust with colleagues and customers.

Key Facts about IT Dispatchers

  • Education level: High school diploma with IT focus, often supplemented with courses
  • Work environment: Office-based and often high-intensity
  • Typical employment: Full-time, but shift work also occurs
  • Number of job openings in the profession: 179
  • Gender equality: Women earn 97% of men’s salaries

Career Paths and Future Outlook

After three to five years as an IT Dispatcher, opportunities open up to advance to roles such as team leader, support manager, or specialist in case management. Some choose to further their education towards more technical roles, such as system administrator or network technician. According to the Swedish Employment Agency’s forecasts for the Support Technician, IT profession, it’s difficult to give an exact assessment for Dispatchers, but there is generally stable demand for IT skills and a growing need for qualified support staff in line with digitalization. The broad experience gained in the role of Dispatcher also provides good conditions for further career advancement within the IT industry.

Common Questions about IT Dispatchers

  • What does an IT Dispatcher earn?
    - An IT Dispatcher has an average salary of 40 300 SEK per month. The highest reported salary is 48,100 SEK and the lowest 36,800 SEK.
  • How has the salary development looked for IT Dispatchers?
    - The salary has increased by approximately 9.5% over the past three years, from 36,800 SEK in 2022 to 40 300 SEK in 2024.
  • Is education required to become an IT Dispatcher?
    - Yes, a high school education with an IT focus is most common, often supplemented with courses and experience from IT support.
  • Are there salary differences between men and women?
    - Yes, women earn on average 97% of what men do within the profession.
  • What does the job market look like for IT Dispatchers?
    - There are good opportunities for employment, with 179 available positions in the Support Technician, IT profession.
  • What personal qualities are important?
    - Organizational skills, customer service orientation, communication, and flexibility are especially valuable.
  • What career paths are available after a few years?
    - Opportunities include advancing to team leader, support manager, or more technical roles within IT.

Richard Andersson

Richard Andersson - 2025-07-10 07:14:09

Occupation
Who has the highest salary?
The highest salary for a Dispatcher, IT is 48100 kr. This salary belongs to a man working in the Privately employed workers with a postgraduate education. The highest salary for a woman in this profession is 43900 kr.
Who has the lowest salary?
The lowest salary for a Dispatcher, IT is 36800 kr. This salary belongs to a woman also working in the Public sector. The lowest salary for a man in this profession is 36900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 94% 28100 kr 28800 kr
25-34 99% 34700 kr 35700 kr
35-44 95% 40300 kr 41200 kr
45-54 92% 46000 kr 47200 kr
55-64 99% 45200 kr 46200 kr
65-68 41200 kr 42100 kr
Snitt 97% 39300 kr 40300 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Dispatcher, IT has the SSYK code 3512, which we use to match against the SCB database to obtain the latest salary statistics.

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