Call center staff, telephone answering salary

Occupational Information

Working as a Call Center Agent, also known as telephone handling or Customer Service Representative, involves handling incoming and outgoing calls to solve customers' inquiries, issues, or requests. It requires good communication skills, patience, and the ability to handle stressful situations. An important aspect of the job is to provide professional service and support to customers via phone or other communication channels.

Salary

The average salary for the profession of Call Center Agent, telephone handling, is 29,300 SEK. Men in the profession have an average salary of 29,900 SEK, while women earn an average of 28,900 SEK. This means that women earn 97% of what men do. There has been an increase in the average salary compared to the previous year/survey, as it previously stood at 28,300 SEK.

Education and Requirements

To secure a job in the field of Call Center Agent, a high school education or equivalent is usually required. Some employers may also demand previous experience in customer service or related areas. Important qualities include good communication skills, ability to work in a team, and handling stressful situations professionally.

Considerations

For those interested in working as a Call Center Agent, it is important to be prepared to work with people and solve various types of problems and requests. The job can be both challenging and rewarding, as it offers the opportunity to assist and support customers in their needs. Maintaining a positive attitude and being service-oriented are crucial for success in this profession.

Potential Benefits

In some cases, employers may offer benefits such as paid training in customer service, opportunities for career advancement within the company, or flexible working hours. Additional benefits like a company-paid mobile phone or other bonuses based on performance and results may also be available.

Note: For a more precise understanding of the salary situation and benefits for Call Center Agents, it is recommended to contact specific employers or trade unions for up-to-date information.