Unemployment insurance fund manager

What does an A-kassehandläggare do? – Tasks and work environment

An A-kassehandläggare works with managing and processing cases related to unemployment insurance. Tasks include receiving and reviewing applications, assessing eligibility for benefits, and making decisions according to current regulations. Daily activities involve investigations, documentation, and contact with members and authorities. The work is mostly performed in an office environment that requires accuracy, confidentiality, and good communication skills, often at a high pace with periods of heavy caseloads.

Salary development over time

The salary for an A-kassehandläggare has steadily increased over the past three years. In 2022, the average salary was 32,100 SEK per month, rising to 33 500 SEK in 2023. During 2024, the average salary has increased further to 35 000 SEK, representing a roughly 9% increase over the period. This positive salary trend can largely be explained by increased demand for qualified case handling skills and more complex regulations. Meanwhile, the job market for social insurance caseworkers has remained generally stable, contributing to the gradual upward adjustment of salaries. However, gender pay gaps persist, with women earning an average of 98% of men's salaries.

A-kassehandläggare salary – comprehensive overview

• Average salary: 35 000 SEK/month
• Lowest salary: 32,300 SEK/month (female, high school education, private sector)
• Highest salary: 36,900 SEK/month (male, doctoral degree, private sector)
• Hourly wage (average): 210 SEK
• Gender differences: Women earn 34 900 SEK, men 35 700 SEK (women 98% of men's salary)
• Regional differences: Salary levels may vary slightly between larger cities and smaller towns, but most variation depends on education level and experience.

Education and qualifications

To work as an A-kassehandläggare, a high school diploma is normally required, preferably supplemented with postgraduate studies in law, social sciences, or administration. Many employers also value experience in case handling or social insurance systems. Skills development often occurs continuously through internal training in regulations and systems.

• Formal education: High school diploma, preferably with a focus on administration or social sciences
• Postgraduate studies: Courses in law, economics, or public administration
• Practical experience: Prior experience in case handling or customer service is advantageous
• Internal training: Introduction and ongoing training in current regulations are often provided
• Prerequisites: Good computer skills and ability to interpret legal texts

Common benefits and compensations

In addition to the base salary, collective agreement benefits such as occupational pension, wellness allowance, and flexible working hours are often offered. Many employers also support professional development, provide subsidized lunches, and sometimes offer extra vacation days. The scope of benefits varies depending on the workplace and sector.

Competition and challenges

Competition for positions as an A-kassehandläggare can vary depending on the region and employer. Larger cities generally offer more opportunities, while competition for roles may be higher in smaller towns with fewer vacancies. The profession requires the ability to handle complex cases and quickly adapt to changing regulations, which can be challenging for newcomers. Caseworkers also face high demands on efficiency and quality, where mistakes can have significant consequences for individuals and organizations. Despite this, there is currently a large number of job openings in the profession, indicating stable demand.

Tips for those aspiring to become an A-kassehandläggare

To succeed as an A-kassehandläggare, it’s good to combine accuracy with genuine service skills. The ability to quickly interpret and apply regulations is crucial, so an interest in law or social issues is a big advantage. Good communication skills are needed to explain decisions and interact respectfully with members. Patience is also important for handling cases that can be time-consuming and emotionally charged. Flexibility and the ability to work structured under pressure are valued by employers. Being solution-oriented and eager to develop through continuous training also benefits the role. Finally, good teamwork skills are essential as many tasks require collaboration with colleagues and other authorities.

Key facts about the A-kassehandläggare profession

• Education level: High school diploma, often supplemented with postgraduate courses
• Work environment: Office-based, administrative, with periods of high workload
• Work form: Full-time positions predominate, but some temporary contracts are also common
• Demand: Approximately 758 job openings according to the latest data
• Gender distribution: Fairly even, but women have slightly lower average salaries (98% of men's salaries)

Career paths and future prospects

After three to five years as an A-kassehandläggare, there are opportunities to advance to senior caseworker, training coordinator, or team leader within the organization. Some choose to specialize further in labor law or social insurance law. Others move on to roles within other authorities, such as Försäkringskassan or Arbetsförmedlingen, where experience in case handling is highly valued. The Swedish Public Employment Service’s forecasts do not provide an exact outlook for the A-kassehandläggare profession, but there is a stable need within the social insurance caseworker group, with several hundred vacancies nationwide. Digitalization and regulatory changes may influence tasks in the future, but demand for qualified caseworkers is expected to remain.

Frequently asked questions about A-kassehandläggare

• What does an A-kassehandläggare earn?
  - The average salary is 35 000 SEK per month, with variation depending on experience and education.
• What education is required to become an A-kassehandläggare?
  - A high school diploma is the basic requirement, but postgraduate courses in law or administration are advantageous.
• Are there salary differences between men and women?
  - Yes, women earn approximately 98% of men's salaries within the profession.
• What is the state of the job market?
  - Currently, there are 758 job openings in the social insurance caseworker profession.
• What personal qualities are important?
  - Accuracy, service-mindedness, patience, and good communication skills are central qualities.
• What are the highest and lowest salaries for the profession?
  - The highest salary is 36,900 SEK (male, doctoral degree); the lowest is 32,300 SEK (female, high school education).
• What benefits are offered beyond salary?
  - Common benefits include occupational pension, wellness allowance, flexible working hours, and professional development.