Vacant job

Do you want to combine customer relations, business understanding, and technology in a role with significant autonomy? As a Service Manager at Kredinor, you will have the opportunity to be a key person for some of the company's most important customers while contributing to the development of a growing Nordic organization. Here you will receive great trust, collaborate closely with both customers and internal specialist teams, and have the chance to influence how future service deliveries are created.

ABOUT THE ROLE

As a Service Manager, you will be the primary operational contact person for your customers and be responsible for building long-term relationships based on trust, quality, and business value.

You will lead customer meetings, follow up on service deliveries, KPIs, and SLAs, and ensure that customer needs are translated into concrete improvements and initiatives.

The role involves close collaboration with Operations, IT, Product Management, Sales, and Finance, where you coordinate onboarding, implementations, change initiatives, and ongoing customer dialogue. You act as the link between business, technology, and the customer, ensuring that deliveries and implementations are carried out smoothly, structured, and with high quality – even in more complex project environments with multiple parties and stakeholders.

This is a broad role with significant autonomy, offering you the opportunity to influence working methods, develop customer relationships, and contribute to the continued development of Kredinor's Service Management function.

YOUR PROFILE

We are looking for someone who has:

• Experience in Service Management, Service Delivery, Customer Success, project management, or similar roles
• Documented experience in driving or coordinating complex customer implementations/projects with multiple involved parties and stakeholders
• Experience from banking, fintech, financial services, or other technology-driven operations
• Understanding of system integrations, APIs, or technical solutions
• Experience collaborating between business, IT, and customers
• Proficiency in working with KPIs, SLAs, and service follow-ups
• Ability to drive multiple initiatives in parallel and coordinate different stakeholders
• Good command of Swedish and English, both spoken and written

As a person, you are self-motivated, structured, and solution-oriented. You thrive taking responsibility, creating order in complex situations, and building strong relationships with both customers and colleagues. You are communicative, analytical, and have a genuine interest in understanding customer needs and creating long-term value. At the same time, you are motivated by change and see opportunities to improve processes, working methods, and customer experiences. You feel comfortable in a dynamic environment where conditions can change quickly. You thrive in a changing environment where new opportunities, initiatives, and challenges are a natural part of everyday life.

ABOUT THE ORGANIZATION

Kredinor established itself in Sweden in 2019 and has undergone an exciting growth journey in recent years. Kredinor Sweden is part of the Kredinor Group, which is Norway's oldest debt collection agency and has been in existence since 1876. The Group has over 600 employees and operates in Norway, Sweden, Finland, and Denmark. With a wide range of financial services, Kredinor handles 2.1 million cases annually for 4,300 clients.

Kredinor Sweden is a growing debt collection company with strong ambitions to expand within selected segments through Nordic collaboration, innovation, and digitalization. Currently, we have approximately 40 employees and are located in bright and fresh premises in Hammarby Sjöstad, just a 10-minute walk from Gullmarsplan.

We welcome a diversity of applicants and welcome candidates with different backgrounds and experiences.

YOUR APPLICATION

In this recruitment, Kredinor collaborates with Wise.

We do not accept applications via email; instead, you can easily apply with your CV or LinkedIn profile at wise.se. We use competency-based recruitment as a method. We do this in our pursuit of a more potential-based match. Therefore, we welcome applicants with different backgrounds, ages, and experiences, as we know that broader diversity enriches each of us and makes us better and smarter as an organization.

Do you have questions about the process or the role? Contact the responsible recruitment consultant Anja Widell, [email protected]. We interview continuously so the position can be filled before the final application deadline.

The selection process will begin on 2026-08-10. The hiring manager is based in Finland, so please send your application in English. Background checks will be conducted on the final candidate.

We look forward to receiving your application!