Vacant job

As a Customer Service Officer at the Swedish Transport Administration, you will help make daily life easier for residents and businesses across Sweden. You will do this by contributing to the important work of road safety.

Are you service-oriented and enjoy meeting new people? This could be your next job!

Job Responsibilities

Our task at the Driver Testing Centre is to conduct tests in the driving license and professional transport sectors. Together with your colleagues, you will ensure that every customer feels welcome, receives clear information, and has the best possible conditions to demonstrate their knowledge.

The tasks vary, and team members rotate through different duties throughout the day. In your daily work, you will interact with a wide range of customers, making professional demeanor and clear communication essential parts of your role. Your responsibilities include exercising public authority by administering knowledge tests in groups, individually, and occasionally with an interpreter. The work can be fast-paced at times, so you should thrive in that environment. You will work according to a fixed schedule, and relocation for work may occur. Your duties will include:

• Front desk/reception duties
• Administering knowledge tests
• Answering customer inquiries
• Managing driving license photos in connection with licensing and renewals
• Performing general office tasks

Qualifications

Who are you?

You will be our face to the public and the first person our customers meet. Therefore, we are looking for someone who is confident, service-oriented, and enjoys interacting with others. Strong communication skills are essential, meaning you can convey information clearly and respectfully while adapting your style to the listener. You have a positive attitude and value teamwork. Additionally, you approach challenges flexibly and problem-solve effectively, easily adapting to new circumstances and situations while always keeping the customer’s and organization’s best interests in focus.

We are looking for someone who:

• Has completed upper secondary education
• Is at least 23 years old, which is the minimum age to administer knowledge tests according to the Swedish Transport Agency's regulations on test appointment
• Has several years of relevant work experience in face-to-face customer service, such as in reception/customer service/information desks with frequent customer contact
• Has good written Swedish skills
• Has good spoken Swedish skills
• Has basic spoken English skills
• Has strong computer skills and is familiar with the Microsoft Office suite
• Hold a valid driver’s license for a manual car

The following would be an advantage:

• Official authorization to administer knowledge tests at the Driver Testing Centre

Additional Information

This recruitment process includes online assessments as part of the selection procedure.

We primarily use email (from [email protected]) for communications and invitations. Please check your inbox and spam/junk folders regularly during this period to ensure you receive all information from us!

Application Process

The questions you answer when submitting your application will form the basis of our initial screening. Unless stated otherwise in the advertisement, please attach your CV. We no longer require a cover letter as it is not part of our selection criteria. If you have protected personal data, please contact the hiring manager directly so your application can be handled according to special procedures. You will find the manager’s name and contact details in the advertisement.

At the Driver Testing Centre under the Swedish Transport Administration, you contribute to ensuring road safety and environmental awareness on Sweden’s roads. Our mission is to conduct tests in the driving license and professional transport sectors. This is where the dream of obtaining a driver’s license—and the opportunities it brings—becomes a reality. We ensure that every customer feels welcome, receives clear information, and has the best possible conditions to demonstrate their knowledge.

At the Swedish Transport Administration, we work to bring Sweden closer together. We believe that combining diverse experiences, backgrounds, and perspectives is the strongest foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We value diversity, united by reliability, commitment, and courage. This is how we best represent our society.