Vacant job

Are you ready for a new challenge?

The Swedish Police Authority is Sweden's largest agency, with approximately 40,700 employees nationwide. Here, you will have the opportunity to contribute to the police mission – increasing safety and reducing crime in society.

We are now looking for you who are interested in working part-time on an intermittent basis at our reception. The primary workplace is Luleå, but other locations may temporarily become available for assignments based in Luleå. As a part-time employee with us, you will be hired under an intermittent employment contract. This means you are employed for each individual shift and receive hourly compensation. The number of hours varies between individuals and over time. You must be available to work both during the academic term and throughout the summer. There are good opportunities for full-time summer positions, and we would especially welcome candidates interested in part-time work during the term and full-time employment during the summer months.

Job Responsibilities

Employees at the Police Authority's Service Center serve as the public face of the police and are often the first point of contact – a crucial role. The operations combine official authority functions with service duties for both external and internal customers. Working as an administrator at the Police Service Center is a meaningful role that strengthens public trust in the police through commitment, quality, and security in case handling, combined with efficiency and a welcoming attitude.

As an administrator at the Police Service Center, you will play an important part within the scope of the police's service mission.

Main responsibilities:

• Process applications and issue passports and national ID cards
• Receive and register reports from the public
• Handle found property
• Receive permit documents, handle weapon turn-ins, process objections to traffic fines (P-bot), handle requests for official documents, and provide criminal record extracts
• Communicate with internal and external stakeholders, both through face-to-face meetings and via various channels such as email, phone, and social media
• Additional duties may arise due to fluctuating case volumes.

A prerequisite for starting work as a reception administrator is that you pass and are certified in the mandatory internal training program during the first two weeks. The training may be conducted at another location or digitally.

Reception hours are primarily scheduled during daytime, but evening and weekend work may occasionally be required.

Qualifications:

• Upper secondary school diploma or equivalent qualifications obtained through other means
• Current work experience in customer service, preferably with similar reception duties involving frequent direct public contact through face-to-face interactions. The employer will assess relevance for the position
• Good proficiency in Swedish and English, both spoken and written
• B-class driver's license
• Strong computer skills and ability to quickly learn new IT systems

Mercies/Preferred Qualifications

• Experience with report intake at the Police Authority
• Current experience in administrative work that the employer considers relevant for the position
• Current reception experience that the employer considers relevant for the position
• Familiarity with relevant police IT systems such as RES, Durtvå, found property registers, PÄR, etc.
• Work experience from government agencies or public administration that the employer considers relevant
• Work experience and/or knowledge of law or legal work
• Ability to speak additional languages that the employer considers relevant beyond Swedish and English, which can be used in professional practice
• Currently studying to become a police officer

Personal Qualities

As a reception administrator, we require commitment, availability, and efficiency. Since the work pace varies and can occasionally be fast-paced, we believe you thrive in dynamic environments without compromising your attention to detail or customer service standards. It is important that you have a service-oriented, structured, and flexible approach, as well as strong teamwork skills, since you will work closely with your colleagues. Because the role is highly public-facing with daily interaction with people, we place great emphasis on your communication and social skills. As a person, you are stable, self-assured, and remain calm and composed even in stressful situations.

We will place significant weight on personal qualities during the selection process.

Union Representatives

SACO, Police Federation, ST Union, SEKO Polisen. All can be reached via the Police switchboard at 114 14.

Additional Information

Work location: Luleå or Boden

Working hours: Weekdays 08:00–16:30. Evening and weekend work may occur.

Apply by attaching your CV (we kindly ask that you do not submit a cover letter) and answer the selection questions. The questions are based on the requirement profile for this recruitment, and your answers will form the basis of the selection process. Therefore, it is important that you answer clearly and thoroughly without referring to other documents, such as your CV. Answering the questions is mandatory for your application to be considered complete.

Please note that all requirements and preferred qualifications must be met at the time of application.

We use e-recruitment to streamline and ensure quality in our hiring process. Applications for this position will only be accepted through the Police's recruitment platform, Visma Recruit.

If you have protected personal data, references, or similar information that you consider sensitive, we recommend contacting the responsible HR consultant before proceeding with your application.

To supplement your application, please contact the responsible HR consultant.

Read more about our benefits as a police employee at: https://polisen.se/erbjudande

If you are offered employment, you will not be entitled to holiday leave. Instead, you will receive holiday pay after the employment period has ended.

Occasional short leave with salary deduction may be granted if operations allow, subject to agreement with your manager.

We conduct our operations according to our core values: commitment, efficiency, and accessibility. As a police employee, you act in accordance with equal treatment principles. This is essential for legal certainty, public trust, and the legitimacy of the police in society. As a representative of the police, you respect everyone's inherent worth and build trust in the police force.

Read more about the police and our operations at polisen.se

We look forward to receiving your application!

We kindly decline calls and emails from individuals offering advertising or recruitment services.