Vacant job

In the heart of new Kiruna, next to the city hall, one of Kiruna's most exciting buildings rises with 231 rooms, flexible meeting facilities, and a magnificent skybar with views of Kebnikaise in the west.

We are now looking for a Receptionist at Scandic Kiruna.

Regardless of why the guest visits us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the hotel team, creating a world-class guest experience.

Here, you will take significant responsibility for making the decisions required to ensure guest satisfaction. The team develops and improves working methods and service in line with changes in the external environment. We are convinced that it is when you are given the opportunity to develop and contribute with all your competence and experience that we exceed guest expectations. Plus, we have fun at work!

So bring your experience, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the hub of the network, ensuring the guest is always in focus. You review the arrival list and pay attention to the details. You ensure guest requests are fulfilled. You always have a smile on your lips and a creative solution up your sleeve. You solve most issues and are a star at turning an unhappy guest into a happy one. Your workplace is our lobby, as this is where you meet the most guests. The role also includes administrative work, security tasks, and sales activities.

Work at the reception involves checking guests in and out, welcoming them, and providing the information they need for their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and security. All work is performed with guest satisfaction and sales in focus.

The hotel is open 24/7, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).

Who are you?

To fit the role, we believe you have well-developed social skills and are capable of handling multiple things happening simultaneously. It is very important that you can convey good hospitality to the hotel's guests.

You also have experience and knowledge in using the computer as a work tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Above all, your personal qualities and attitude are most important. To fit the role, you need to be an attentive and non-hierarchical team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a permanent part-time employment.

Every other weekend

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the role entails, and our benefits!

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go quickly, others are more predictable – no day is like the other. But what always remains is the team spirit. You support each other, solve things as they happen, and are proud of delivering quality – even when the pace is high. And when you do, guests don't just enjoy their stay – they want to come back.

How we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small well-crafted moments, you will feel right at home with us.