Vacant job

Do you want to work in a central role where service, problem-solving, and customer contact are in focus?

About the company

Svensk Auto Logik is a growing company within vehicle logistics that every day helps customers across the Nordics with secure, efficient, and customer-adapted vehicle transports. With great commitment, high service standards, and strong team spirit, we work together to create a smooth experience for both businesses and private individuals.

Currently, Svensk Auto Logik is undertaking several exciting initiatives for the future; developing working methods, strengthening the organization, and investing in new solutions to ensure an even better experience for both customers and employees. As part of this journey, they are now looking for two new employees for their customer center – people who want to contribute to continued high service, satisfied customers, efficient processes, and strong team spirit.

At Svensk Auto Logik, we value commitment, collaboration, and a positive work environment, where success is created together and every employee makes a difference.

At Svensk Auto Logik, you will have the opportunity to develop in a central role where you will have significant responsibility, varied tasks, and engaged colleagues who support each other in everyday life.

About the role

As a Customer and Order Coordinator, you will become a key person in the operations and the natural contact point between customers, transport management, drivers, and other parts of the organization. You are responsible for following the customer's case through the entire process from initial contact and booking to invoicing, follow-up, and claims handling.

You work in a varied daily routine where you handle incoming inquiries, answer questions about prices, lead times, and transports, and ensure that customers receive the correct information throughout the delivery. The role involves broad contact areas and requires that you can quickly prioritize between different tasks while always delivering a high level of service.

You will become part of an engaged team where collaboration, lack of hierarchy, and the desire to help each other are a natural part of everyday life. At the same time, you will have the opportunity to be part of the company's change journey where new systems and working methods are gradually implemented.

More concretely, the role involves:

• Handling incoming customer cases via phone and email
• Booking and administration of vehicle transports
• Quotation and price inquiries as well as advice to customers
• Invoicing, credit cases, and other economic administration
• Claims handling and follow-up of deliveries
• Ongoing dialogue with transport management, drivers, and sales organization
• Administrative work in business systems and Excel
• Contribute to the development of processes and a customer center with a high level of service

About you

We are looking for you who thrive in a role where service, problem-solving, and structure are central. You are motivated by having many contact areas and enjoy working at a high pace where conditions can change quickly.

You are a person who maintains calmness even when the pace is high and has the ability to prioritize between several parallel tasks. At the same time, you are curious, engaged, and see change as something positive.

Since you will become an important part of a close-knit team, we believe that you are non-hierarchical and are happy to help your colleagues when needed. You have a professional attitude, are clear in your communication, and have the ability to create trust among both customers and colleagues. We also believe that you dare to make decisions and always strive to find the best solution for both the customer and the business.

The following are requirements for the position:

• High school education
• Experience in customer service, inside sales, or other service-oriented roles
• Good computer and system skills
• Good knowledge of Microsoft Office, especially Excel
• Very good knowledge of Swedish and English, both spoken and written

Merits:

• Experience from the vehicle or logistics industry
• Previous experience with invoicing or economic administration
• Experience in sales or customer advisory
• Driver's license class B
• Additional language skills

Other information

Start: Immediately

Location: Malmö

Scope: Full-time, 8:00–17:00

Salary: According to agreement

Background checks and personality tests will be conducted on final candidates.

If you have questions about the position, please email the responsible recruiter Anna Svensson at [email protected]. Specify which position it concerns.

We recommend that you submit your application immediately as we are conducting a continuous selection process.

Welcome with your application!

Keywords: Customer Service, Customer Center, Customer Support, Order Coordinator, Logistics, Transport, Vehicle Logistics, Administration, Invoicing, Business Central, Navision, Service, Malmö