Vacant job

See a different world.

Securitas Technology is Securitas Group's initiative for the future of security. We are an innovative, technology-focused company offering the most advanced security solutions to our corporate clients. Today, we are 13,000 skilled employees located in 40 different countries. By working at Securitas Technology, you have the opportunity to grow within a global organization while contributing to creating a safer environment for people around the world.

At Securitas Technology, we are looking for you who are driven by providing the best service to our customers. We are now recruiting staff for our alarm center. Are you looking for a job where you can make a big difference while utilizing both your system skills and social abilities? Then the role of Customer Monitoring Specialist at Securitas Technology could be your next job!

Responsibilities and Duties

In the role of Customer Monitoring Specialist, you will work at our alarm center handling customer contacts via phone, chat, and email. You are responsible for managing security-classified customer cases through our case management system. You act as an advisor and proactively engage in dialogue with our customers and partners.

This is a full-time position with varying working hours. Shifts may occur during the day, evenings, and nights, which requires flexibility but also offers variety in the work.

Qualifications

• High school diploma or equivalent work experience relevant to the role.
• Previous experience in customer service and contact.
• Good ability to learn and work efficiently in systems and other digital tools.
• Basic understanding of security.
• Good knowledge of Swedish and English, both spoken and written, as both languages are used in the work.
• Experience from similar roles where case management via telephone and email was a common part of the work is an advantage.

To fit the role, we believe you identify with the following traits:

• You are unpretentious and skilled at building relationships, both internally and externally.
• You have high flexibility and are skilled at adapting to changes and solving problems efficiently, even under time pressure.
• You love taking responsibility and are motivated by delivering the best solution to the customer.
• You are a team player who actively contributes to the team's success.

Why choose Securitas Technology?

At Securitas Technology, you will work with high-security solutions, the latest technology, and some of the most exciting clients in the industry. Our clients choose us because we are at the forefront with our technical security solutions on the market.

We offer you!

• Become part of one of Sweden's most advanced alarm centers where you contribute to our work of making the world a safer place.
• Opportunity to work in teams consisting of colleagues from different backgrounds, giving you great opportunities for knowledge exchange.
• Motivated leaders who reward ambition and value your professional development to help you reach your full potential.
• Onboarding and training that match your competencies to the role, ensuring you feel secure as you step into your new role with us.

Application

Please note that selection and further handling of the recruitment process will begin in week 33. Interviews may, however, be scheduled and conducted continuously throughout the summer. We thank you for your patience and look forward to getting back to you as the process moves forward.

📩 Please contact us:

Recruiting Manager Zarah Gerdin
📧 [email protected] (mailto:[email protected])

Recruiting Manager Lina Ilmrud
📧 [email protected] (mailto:[email protected])

Union Contact: Christer Persson (Unionen)
📧 [email protected] (mailto:[email protected])

Read more about what it is like to work at Securitas Technology: https://www.securitastechnology.com/sv/mot-vara-medarbetare (https://www.securitastechnology.com/sv/mot-vara-medarbetare). Apply today – and See a different world!

🔒 For this position, Swedish citizenship, approved security clearance, and background check according to the Security Protection Act (2018:585) are required.

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