Vacant job

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to the Service Manager.

ABB Electrification Service Sverige delivers critical services and solutions in low and medium voltage across the country – from Malmö in the south to Kiruna in the north. With approximately 60 employees, we are a growing unit focused on being the best in our niche to improve availability, reliability, predictability, and sustainability in electric power for our customers.

Through a broad portfolio of products and services – including maintenance, modernization, and consulting for low and medium voltage switchgear, circuit breakers, relay protection, and related products – we support key industries such as paper & pulp, mining, steel production, energy companies, and utilities.

In the role of Field Service Manager, you are responsible for leading and developing a team of three regional Field Service Managers as well as our workshop located in Västerås. Our assignments range from installation & commissioning to repairs, preventive maintenance, and modifications/extensions of switchgear in low and medium voltage. You are responsible for ensuring and developing the availability of field service personnel, including subcontractors and partners, for executing field activities in Sweden. You are responsible for the development, implementation, and compliance of operational processes with the goal of delivering quality, efficiency, safety, and highest customer satisfaction. You collaborate with both sales, project, and contract organizations to analyze future needs and develop our delivery capacity.

Preferred location: Västerås, Karlstad, Skellefteå, Luleå.

Responsibilities

• Ensure and develop the availability of field service competence for Electrification Service in Sweden for the delivery of our complete service portfolio.
• Own, develop, and implement the strategy for the field service organization at the national level, including organization, competencies, suppliers & partnerships, workshop resources, instruments, and equipment, etc.
• Own, develop, and implement operational processes, instructions, and tools for the own organization.
• Ensure implementation and compliance with occupational health, safety, and quality requirements (HSE).
• Full responsibility for business and delivery of service orders.
• Responsibility for growth and results for project and contract deliveries through collaboration with the project and contract organization.
• Represent the field service organization and workshop operations in the local management group.
• Build and develop long-term customer relationships in collaboration with the sales, project, and contract organization as well as the own team.

Qualifications

• Experience in leadership within service, industry, technical operations, or similar.
• Good understanding of service processes and customer-oriented work.
• Relevant technical education or equivalent work experience.
• Experience in resource allocation and operational management.
• Knowledge in occupational health and safety (HSE/OHS).
• Experience in project management or improvement work is meritorious.
• License A or AL is meritorious.
• Very good knowledge of Swedish and English, both spoken and written, combined with good communication skills and strong teamwork abilities.
• Structured, solution-oriented, and results-driven.

About Us

Hiring Manager, Daniel Weidenmark +46 702 75 81 26, Union Representatives – Sveriges Ingenjörer: Linda Nyman +46 70 233 30 88, Unionen: Hannah Norén +46 706 34 03 46, Ledarna: Lenny Larsson +46 706 32 85 47.

We kindly ask to refrain from direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.

Please note that the employment process at ABB Sweden includes a reference check, a drug test, and in some recruitments, an extended background check.

We look forward to receiving your application by July 31st and appreciate if the application is in PDF format. Interviews are planned to be scheduled after the summer holiday period.

Become part of something bigger. Here we drive progress, take initiative, and move the world forward together. Run what Runs the world.