Vacant job

At Immense Group, we are driven by our values: passion, courage, and integrity. We create a work environment where people thrive, develop, and have the opportunity to grow in a fast-paced and innovative industry.

If you enjoy technology, problem-solving, and a high tempo, this might be the right role for you.

What you will do

As a Junior Customer Service Agent, you will be the first point of contact for customers and players via live chat, email, and phone, providing support in both Swedish and English.

Your responsibilities will include:

• Participating in a 3-week paid onboarding and training program
• Helping customers with quick, professional, and personalized solutions
• Identifying and supporting customers who need assistance
• Explaining products, platforms, policies, and campaigns
• Updating customer accounts and information as needed
• Promoting responsible gambling (Safer Gambling)
• Collaborating with fraud and payment teams when necessary
• Following AML procedures and reporting suspicious activity

We are looking for someone who

• Has excellent knowledge of Swedish and at least C1 level proficiency in English
• Is flexible and able to work shifts (day, evening, and night)
• Has strong communication skills and an empathetic approach
• Is organized and detail-oriented
• Can handle stressful situations with a positive attitude

Benefits

• Private health insurance
• Wellness allowance of up to €300 per year
• Daily breakfast and lunch in the company kitchen
• Extra day off on your birthday
• Team activities and social events
• Relocation package to Malta (flight + two weeks of accommodation)
• Performance bonus of up to 10% of annual salary
• And much more

About the recruitment process

• Online test
• Final interview with the training team

Application

• If you meet the requirements, you are warmly welcome to apply and become part of Immense Group in Malta.