Vacant job

Do you have a passion for system logic, numbers, and business? Do you thrive in a role where you act as both the product expert solving complex payroll issues and the proactive partner spotting business opportunities? Tengella in Gävle is growing and is now looking for you to take a key role in delivering high-quality service to their customers!

About the Role

Tengella AB in Gävle is the market-leading tech company that digitizes the daily lives of thousands of entrepreneurs with its cloud-based business system. With a stable revenue of over 35 MSEK and ongoing international expansion as well as growth in other business areas, the company is booming, and they are now looking for their next key player. As the company grows, they are looking for employees who want to grow. This is a prerequisite, and attitude as well as professionalism weigh heavily.

This is the role for you if you want more than just a standard support service. As a Client Success & Operations Associate, you will have a unique hybrid role where system understanding, economics, and business acumen are intertwined. We are looking for someone with ambition, as the goal is for you to grow into the role of Support Manager within 2 years. You will step into an environment characterized by high tempo, direct communication, and a clear focus on results.

As part of the "Tengella family," you will get not only an exciting career path but also a workplace where camaraderie is genuine and your contribution is truly valued. They combine hard work with inspirational trips abroad and invest heavily in your well-being through benefits such as massage, gym memberships, and generous wellness allowances. At Tengella, you are offered an stimulating work environment with engaged colleagues and great opportunities to grow and develop within a successful company.

Are you ready to develop in one of Gävle's most exciting growth companies?

The recruitment is handled via Academic Work but involves direct employment with this solid and future-oriented company.

Responsibilities

As a Client Success & Operations Associate, you act as the bridge between technology and customer benefit. Your focus is on driving customer value through product specialist knowledge and training, while simultaneously acting as an internal pillar in economic administration. With your competence in payroll and back-office, you handle invoicing and support in a professional and trustworthy manner.

In the role, you will among other things work with:

• Handling qualified support regarding invoicing, payroll, and collective agreements.
• Managing internal administration, advance billings, and retroactive adjustments.
• Conducting onboarding and training for new customers in the system.
• Identifying business opportunities in customer dialogue and proactively suggesting additional services.

We are looking for you who

• Have a background in back-office and specifically payroll, as well as an understanding of laws and collective agreements.
• Have a genuine interest in IT and systems – you describe yourself as a bit of a "nerd" when it comes to understanding technical connections.
• Possess a natural sales spirit and business mindset; you see the value in the services and have no problem charging for expertise.
• Are fluent in English and Swedish, both spoken and written. (It is a big plus if you also speak Norwegian, Finnish, or German)
• If you have previous experience in customer support or sales, we see this as a major advantage.

We are looking for you who are a tough and solution-oriented "doer" who is motivated by delivering results under pressure and never hesitates to pick up the phone or talk money with customers. Furthermore, you are a trustworthy communicator with the integrity and clarity required to thrive in an environment characterized by a direct and honest jargon. As a person, you are stress-resistant, meticulous to the point, and have a rare ability to maintain a positive mindset even when things get stormy.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position as well as to promote equality, diversity, and a fair recruitment process.