Service Design Expert – Shape Future Services

Agile Resources AB

Västra Götalands län, Göteborg

Previous experience is desired

30 days left
to apply for the job

Shape future services by mapping the current state, identifying improvements, and creating clear foundations for prioritization and impact.

Here you will have the opportunity to contribute to a new business track where service design is used to understand the current state, find improvements, and create clear decision-making support. This role is for you if you want to turn insights into concrete impact.

About the role

  • You will support a new business area with service design.
  • You will map the current system and service landscape.
  • You will identify pain points, opportunities, and improvements.

What you will do

  • Facilitate workshops and service blueprinting.
  • Analyze the current state and synthesize insights.
  • Support prioritization based on utility and impact.
  • Contribute with materials that help the team make the right decisions.

We are looking for someone who has

  • Extensive experience in service design or related work.
  • Experience in facilitating and leading structured dialogues.
  • Ability to see connections between process, needs, and impact.
  • At least 8 years of relevant professional experience.

Technology & Tools

  • Service blueprint
  • Workshop facilitation
  • Design methodology

Practical information

  • Location: Gothenburg
  • Work style: Not specified
  • Language: Not specified
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