Vacant job

Do you want a key role where the customer experience is at the forefront? As a Customer Support Specialist, you will be the link between the company and its customers, responsible for delivering first-class service and handling everything from technical support and order administration to payment inquiries. With a solution-oriented approach, you ensure that every case is resolved in the best possible way. Apply today – we are conducting ongoing recruitment and wish to fill the position immediately!

About the role

In the role of Customer Support Specialist, you will become an important part of the operations, collaborating daily with colleagues in sales, operations, supply chain, and aftermarket to create the best possible customer experience. You will act as a central contact point and take overall responsibility for customer cases – from initial contact to final solution. With a strong customer focus, a proactive approach, and the ability to find solutions even in complex situations, you ensure that both customers and internal stakeholders receive fast, professional, and high-quality support.

Your daily work is characterized by varied tasks where you handle inquiries related to orders, technical support, payments, and aftermarket services. Together with internal teams and external partners, you coordinate effective solutions and drive continuous improvements that strengthen the customer journey, increase customer satisfaction, and contribute to long-term relationships.

To succeed in this role, you are service-oriented, solution-focused, and thrive in a dynamic environment with many points of contact. You are communicative, cooperative, and take personal responsibility for driving issues forward. You communicate fluently in Swedish and English and are motivated by working in a development-oriented organization focused on continuous improvement.

Responsibilities

• Respond to incoming calls and emails
• Solve technical problems and product-related questions
• Register and follow up cases in the support system
• Provide advice regarding the service offering
• Act as a link between the customer and internal departments

We are looking for someone who

• Has completed upper secondary education, preferably in a technical field
• Communicates fluently in Swedish and English, both verbally and in writing
• Has good computer skills and proficiency in the Office suite

It is an advantage if you have

• A technical post-secondary education
• Experience with CRM systems
• Connection to/residence in Umeå

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Organized
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help find the candidate with the highest potential for the position, as well as to promote equality, diversity, and a fair recruitment process.