Vacant job

About the role

We are looking for a Service Advisor for Audi Kista. A requirement for this role is that you hold an Automaster certification. The position involves direct customer contact within the service process, responsibility for customer flow, and coordination between the customer, workshop, and dealership. You will be a key link in creating an efficient, secure, and professional customer experience.

Responsibilities:

• Receive and greet customers regarding service cases with a high level of service.
• Plan and book service and repair cases in the system.
• Communicate technical information and time estimates between the customer and the workshop.
• Provide recommendations regarding service and warranty issues, as well as handle complaints.
• Follow up on ongoing cases and ensure that promises made to the customer are kept.
• Collaborate with sales, parts, and technicians to optimize customer processes.
• Report deviations and contribute to improvement work.

Qualifications:

• Automaster certification is a requirement.
• Experience from an authorized brand workshop or similar service organization.
• Good technical understanding and experience communicating technical information to customers.
• Experience with administration and booking systems within vehicle service.
• Service-oriented, structured, and skilled at prioritization.
• Good communication skills and experience working in teams.
• Fluent in Swedish and good knowledge of English.

Preferred Qualifications:

• Experience specifically with Audi or Volkswagen Group processes.
• Knowledge of insurance and warranty handling.
• Experience in customer care within the premium segment.

Workplace and scope:

The position is located at Audi Kista. This is a full-time position with a start date to be agreed upon. We offer a competitive salary in accordance with our salary setting policy, where the salary is determined based on education, competence, and experience.

As part of our team, we offer you:

Flexibility – opportunities for varied working methods for balance in daily life.
Security – we have collective agreements that provide stable conditions.
Benefits – wellness allowance, favorable staff events, and support for competence development.

Who are you?

You are professional, solution-oriented, and thrive in customer-facing roles. You have a good technical understanding and can explain complex issues in an understandable way. You are meticulous in administration and driven by creating smooth customer processes.

Application and contact

We interview on an ongoing basis, so please send your application as soon as possible. We welcome applicants regardless of background and gender.

We look forward to receiving your application!