Vacant job

At SOS Alarm, you get a unique opportunity to make a difference – every day, for both individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not just a secure and stable workplace with collective agreements and favorable employment terms, but also a strong culture characterized by engagement, community, and the desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work could be the difference that saves lives. Do you want to be part of it?

As an SOS Operator at SOS Alarm, you become a crucial link in helping people in acute situations. If you thrive in a fast-paced environment, can handle stress, and have a strong sense of structure and responsibility, you might be the person we are looking for!

"One of the most enjoyable things about this job is that no two days are alike." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS Operator, you answer the emergency number 112 and serve as the caller's first point of contact before other help resources arrive.

112 calls cover everything from acute medical cases, traffic accidents, and fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as the police, rescue services, and ambulance. The work is often carried out at a high pace, with the person in need always in focus. The work is performed at the SOS center, where you sit in an open environment together with your colleagues.

To give you the right prerequisites for success as an SOS Operator for 112 and security alarms, employment begins with comprehensive training at our training unit in Kista, interspersed with practical training at the center where you have a supervisor. Therefore, you must be able to be away from home for occasional weeks as the training is conducted physically on-site in Kista. We cover all costs associated with travel to our training unit.

We assume that you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly and receptive person who finds it easy to talk to people.

Since SOS Alarm's operations run 24/7, you as an SOS Operator have a shift-based position, which means you work days, evenings, nights, and weekends.

• Have at least three years of work experience
• Have very good knowledge of Swedish, both spoken and written
• Have good knowledge of English, both spoken and written
• Have good computer skills and enjoy working in various and complex systems
• Have good multitasking skills as the job requires you to handle several tasks simultaneously

• Have experience working irregular hours
• Have experience from healthcare, emergency services, alarm centers, or similar
• Are a nurse assistant or have other relevant experience

As an employee at SOS Alarm, we see your well-being as a focus area, and we know that a balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee, you have the following employment terms and benefits:

• Wellness allowance of 5,000 SEK
• SOS Health – a health initiative where you get the opportunity to participate in joint activities and runs with your colleagues. The purpose is to strengthen our health and sense of community.
• Reduced working hours
• Collective agreement and occupational pension according to ITP
• SOS Campus – a learning library for continuous learning and competence development

With us, you become part of a culture where values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We are looking for you who share these values and want to be part of a context where we develop together and create safety in society. With us, you do not just have a job – you contribute to a safer Sweden for everyone, every day.

The position is a full-time role starting in the autumn. We apply a 6-month probationary period.

We are curious about who you are and look forward to your application! We would like you to attach your CV and a video greeting to your application. A cover letter is optional.

After you submit your application, you will complete work psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as this is a requirement for you to remain active in the recruitment process. Applications without completed test results will not be considered.

The last day to apply for the position is 2026-06-26. However, please submit your application as soon as possible as we conduct rolling selections.

Do you have questions? Contact our recruiting managers Ulrika Dovenius ([email protected]) or Malin Lo Sinno ([email protected]).

SOS Alarm conducts background checks and security clearance with register checks on its personnel according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on Security Protection Companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves war-time placement at SOS Alarm.