Vacant job

Overview

As a Critical Environment Technician (CET) within Microsoft’s Cloud Operations & Innovation (CO+I) team, you will support the critical infrastructure that keeps our datacentres operational.

In this hands-on role, you will coordinate with vendors, partner with management on operational, safety, and risk matters, and support the wider team through maintenance, troubleshooting, and incident response. You will also use telemetry and monitoring tools to ensure equipment performance and reliability, while developing a strong technical understanding of critical systems.

CO+I is the engine behind Microsoft’s global cloud services, including Azure, Office 365, Xbox, and OneDrive. The team plays a vital role in delivering the core infrastructure that supports these platforms while offering strong development opportunities such as training, certifications, and career growth programmes.

Microsoft operates more than 200 datacentres across 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Sustainability and continuous optimisation are central to our operations as we scale to meet growing demand.

Our mission is to empower every person and organisation to achieve more. We bring this to life through a culture built on respect, integrity, accountability, and inclusion.

Responsibilities

• Support operations in a technical discipline such as electrical, mechanical, controls, or generators
• Inspect and monitor critical systems (HVAC, controls, mechanical equipment) for safety, performance, and reliability
• Use CMMS tools to track assets and manage maintenance activities
• Respond to onsite incidents and support resolution alongside critical facilities teams
• Follow and support SOPs, MOPs, and EOPs for safe and efficient operations
• Perform planned, predictive, and corrective maintenance on critical equipment
• Develop hands-on knowledge of systems and troubleshoot issues within your discipline
• Support and guide colleagues in troubleshooting and day-to-day operations
• Maintain compliance with safety, security, and EH&S standards (including JHAs and toolbox talks)
• Demonstrate Microsoft’s culture and values in all aspects of work

Qualifications

Required

• High School Diploma (or equivalent) with experience in mission-critical environments (e.g. datacentres, manufacturing, healthcare, energy, or similar) or equivalent experience
• Experience in a technical discipline (mechanical, electrical, controls, or related field)
• Ability to work shifts, including evenings, nights, weekends, and holidays

Security Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements
• Successful completion of the Microsoft Cloud Background Check (upon hire and every two years)

Preferred

• Additional experience in mission-critical environments
• Technical certification, trade qualification, or further education in a relevant field

This role will remain open for a minimum of 5 days and until filled.