Vacant job

Are you ready to trade rainy mornings for sun, sea, and an international career?

Next Job Abroad is now looking for a Swedish-speaking Customer Support Agent for a growing company in Malta. This is a fantastic opportunity for you if you want to combine living abroad with an exciting career.

Imagine living just minutes from the Mediterranean, meeting people from all over Europe every day, and gaining experience in one of Europe's largest international industries.

About the role

As a Customer Support Agent, you will be the first point of contact for the company's Swedish customers. You will assist players via phone, chat, and email with everything from account inquiries and payments to technical support and verification issues.

This role is for you if you enjoy problem-solving and want to take ownership of your cases. You won't just forward problems; you are expected to find solutions and provide customers with a first-class experience.

Your responsibilities

• Provide support to Swedish customers via phone, chat, and email
• Handle and resolve customer cases from start to finish
• Work with verifications (KYC) and withdrawal approvals
• Perform daily security and risk checks
• Handle technical questions and troubleshooting
• Work across multiple internal systems and back-office tools
• Collaborate closely with other departments such as Payments, Fraud, Compliance, and Product
• Contribute ideas and suggestions for process and customer experience improvements
• Work towards individual and team-related KPIs

You have

• Fluent Swedish and good English in both speech and writing
• At least 1 year of experience in customer service or technical support
• Experience working via phone, chat, and email
• Experience working in CRM systems, back-office systems, or other customer management tools
• Good computer skills and the ability to navigate between multiple systems simultaneously
• A solution-oriented approach and a strong customer focus

Advantageous

• Previous experience from iGaming, sportsbook, or online casino
• Experience with KYC, payments, fraud, or risk management
• Experience from an international work environment

Career opportunities

This is more than just a customer service job.

The company actively invests in internal development and offers training and career paths within areas such as:

• Fraud & Risk
• Compliance
• Product
• Escalations
• Commercial
• Operations

Perfect for you who want to build a long-term international career within iGaming.

What is offered?

• Relocation package for the move to Malta
• Bonus program
• Hybrid work
• Up to 40 days per year where you can work from another country
• Private health insurance
• Wellness allowance
• Contribution to home office setup
• Breakfast on Tuesdays and lunch on Mondays and Wednesdays
• Regular team activities and social events
• International work environment with colleagues from all over Europe

If you dream of moving abroad, developing professionally, and enjoying Mediterranean life at the same time, this could be the next step in your career.