Vacant job

We are looking for you who are competitive, persuasive in dialogue, and enjoy finding solutions to customers' problems.

As part of our savedesk team, you will work with customers who are about to cancel their services. Your task? Identify needs, present offers, and save the customer relationship using some of the market's strongest brands.

This is a role for you who likes:

• Influencing your own salary
• Working towards clear goals
• Making every call a business opportunity

In addition to the savedesk role, you will also work in our other sales departments – such as new customers, passive customers, existing customers, B2B, or appointment booking.

In our pure customer service assignments, where you handle everything from orders and invoice inquiries to technical support and other administrative matters, we work days, evenings, and weekends may occur.

About the role

We are looking for you who are passionate about customer contact and enjoy finding solutions that create value – for both the customer and the company. In the role of customer service employee with a focus on savedesk, you handle calls and chats from customers considering canceling their services, and your task is to turn the situation into something positive.

You will:

🔥 Have dialogue with existing customers via phone, chat, and email

🔥 Listen, understand needs, and present suitable offers

🔥 Work actively with upselling and customer loyalty

🔥 Handle administrative matters in our systems

🔥 Contribute to good team spirit and a results-focused culture

🔥 Have a secure, serious employer with long experience in sales and customer service

We are looking for you who:

✔️ Are service-oriented and communicative

✔️ Are good at building trust and relationships

✔️ Are solution-oriented and like working towards goals

✔️ Are used to working at a high pace

✔️ Are not afraid to take initiative in customer dialogue

✔️ Want to learn communication and sales

✔️ Are curious, engaged, and positive

✔️ Like working towards goals – both individually and in a team

✔️ Have good Swedish in speech and writing (we help you develop – but clarity is important)

Experience in customer service, sales, or savedesk is meritorious, but not a requirement – the right attitude is most important!

🛡️ Fixed base salary from the first day of employment

🛡️ Collective agreement via Unionen

🛡️ Stable employer since 2003 with long-term assignments from well-known companies

📅 Working hours: Monday to Friday, 08:30–16:30, Scope 87.5% (Evenings, weekends, and on-call duties may also occur)

📍 Work location: Karlstad

💰 Salary:

- Under 24 years: 126.33 SEK/h (which corresponds to ≈ 21,097 SEK/month at 100% scope)

- Over 24 years: 146.45 SEK/h (which corresponds to ≈ 24,458 SEK/month at 100% scope)

💸 + Commission from day one

Recruitment process:

📞 We contact you for a short phone interview

📍 If you are taken further in the recruitment process, you will receive additional information about the next steps during the phone interview

✍️ If it feels right for you and us – welcome to the team!

Doesn't that sound exciting! Are you ready to develop your skills as a salesperson? Apply via the button "Become part of the team" – We look forward to hearing from you!

About us

Pan European Callcenter (PEC) is Sweden's largest care & contact center with a good reputation in the industry. We work with both incoming and outgoing telephony for several of the largest companies in their respective industries. We are constantly working to improve and renew ourselves to offer the best services to our customers and clients. The company currently has around 250 employees and we are located in Malmö, Kristinehamn, Karlstad, and Västervik.