Vacant job

About the role

We are strengthening our Technical Support department!

As Technical Support, you will work closely with both our workshops and end customers, handling technical cases, troubleshooting, investigations, and quality assurance. You will play a key role in ensuring high service levels and technical quality throughout our operations.

We operate nine MAN-authorized bus workshops for MAN and Neoplan, along with a large network of customer workshops. Our vehicles are technologically advanced, particularly in electrification, making this role both varied and developmental.

In this role, you will collaborate closely with colleagues within the team and our workshops across the country. You also serve as a central communication link in daily dialogue with our general agent, MAN Truck & Bus SE, in Germany.

You will report to the Service & Support Manager, and the position is based at our headquarters in Kungens Kurva, Stockholm.

We are looking for someone who:

• Has previous technical experience in heavy vehicles, with bus experience being an advantage
• Has strong technical understanding and a keen interest in troubleshooting and problem-solving
• Is very proficient with systems and computers
• Is structured, detail-oriented, and enjoys driving cases forward
• Has good pedagogical skills and can explain technical solutions clearly
• Thrives in both independent work and close collaboration with others
• Can establish and maintain dialogue with both internal and external stakeholders
• Takes project and customer responsibility in complex, cross-functional environments
• Communicates very well in Swedish and English, both orally and in writing
• Has a valid B-category driver's license

Additional qualifications include:

• Previous experience in technical support or a similar role
• Experience using diagnostic tools or case management systems
• Has a D-category driver's license
• Knowledge of German, Polish, or Turkish

What we offer:

We offer a workplace in constant development with opportunities to influence and drive change.

Here, you will have a varied job with significant personal responsibility. We are a friendly, family-like team with high engagement who enjoy their work.

Our employees are highly skilled, but we always strive to improve. Therefore, your professional development is important to us, and we offer opportunities for competence development.

The position is a full-time permanent employment. We have a six-month probation period and individual salary setting.

For questions about the position, contact our Service & Support Manager:

John Bengtsson:

[email protected]

+46 73 598 63 98

To apply, click the button below!

Applications and interviews are handled on a rolling basis, and the position may be filled before the application deadline.

We have made a conscious choice regarding this recruitment and therefore decline contact with advertising salespeople or other providers of recruitment services.

About us:

Svenska Neoplan AB is a subsidiary of SAM-Service AB. SAM-Service consists of, among others, Svenska Neoplan AB, Lion's Trucks AB, Motorpark Buss & Lastbilsverkstad AB, Neoplan Väst AB, Neoplan Syd AB, and Neokapital AB. The group's main focus is sales, service, and financing in the bus and truck industry.