Vacant job

Shape future services in a global industrial environment where design, business value, and customer insight meet.

Here you will have the opportunity to shape services and experiences that create value for both customers and the business. This role is perfect for you if you want to work strategically while translating insights into concrete design solutions.

About the role

• You work with service design in a complex and cross-functional environment.
• The focus is on connecting customer needs, business goals, and feasibility.
• You contribute to developing future services and customer experiences.

What you will do

• Translate customer and business insights into service concepts and strategies.
• Drive research, analysis, and customer experience design.
• Facilitate collaboration with stakeholders and cross-functional teams.
• Create customer journeys, service blueprints, ecosystem maps, and roadmaps.
• Communicate insights and opportunities through clear visualization.

We are looking for someone who has

• Extensive experience in service design or related strategic design.
• Ability to lead complex design initiatives independently.
• Strong proficiency in research synthesis, concept development, and design communication.
• Experience working with complex services or large organizations.
• Experience facilitating senior stakeholders and cross-functional teams.

Skills & Tools

• Customer journey mapping
• Service blueprints
• Ecosystem maps
• Roadmaps
• Design research

Practical information

• Location: Gothenburg
• Work mode: Not specified
• Language: Not specified