Service-Oriented Transport Coordinator for Medical Transport Services

Traffic and Society is a department within Region Uppsala, one of the largest employers in Uppsala County. Approximately 110 employees work at our administration. Our mission is to develop and operate sustainable transport for a growing Uppsala County. We develop infrastructure and public transport within the county. Public transport is operated under the brand UL in collaboration with contracted transport companies. Our employees possess a wide range of competencies and work with business development, procurement, urban planning, traffic planning, system administration, finance, communication, sales, and customer service.

Our Operations

Do you want to make a difference in people's daily lives? We are now looking for a service-oriented transport coordinator with strong coordination skills for our unit responsible for ordering and traffic control of medical transport. Working with us means facilitating the daily lives of our travelers every day and meeting the needs of a growing county. The Medical Transport Department is responsible for the county's medical transport and coordinates special public transport in the region. We offer you the opportunity to work in a workplace with a good working environment, where you have the chance to make a difference.

Your Role

As a transport coordinator, you are responsible for receiving orders for medical transport, primarily by phone, as well as traffic control of medical transport. In this role, you must be stress-resistant, have good multitasking abilities, and be able to make quick decisions.

Tasks included in the role of order receiver include, among other things:

• Receiving orders via phone
• Scheduling medical transport in the planning system
• Monitoring, traffic control, and follow-up of transport
• Contact with taxi companies performing the transport
• Contact with healthcare providers, emergency centers, relatives, and patients

In your work, you will collaborate closely with your colleagues and our partners. At the administration, we value teamwork and good cooperation where all employees work towards common success. Since operations must run 24/7, shift work and irregular hours are included, covering daytime, evenings, and nights on weekdays and weekends.

Your Qualifications

Requirements:

• High school diploma
• Experience in customer service via phone
• Good computer skills and ease in searching for information and learning new systems
• Good knowledge of Swedish and English, both spoken and written

Merits:

• Experience as an operator in a switchboard and other coordination roles
• Experience with the Alfa system
• Experience in traffic control or transport coordination
• We would appreciate if you have good local knowledge of Uppsala

Your Competencies

We will place great emphasis on personal qualities. You have excellent interpersonal skills, remain calm and controlled under stress or in pressured situations, and are meticulous. You work well with others, are empathetic, and solve problems constructively. You have the interest, willingness, and ability to help others and strive to deliver solutions.

We Offer

We are looking for someone who wants to work as a temporary employee and can work when our regular staff is absent. Start date by agreement in operations with shift work including night shifts, seven days a week.

At our workplace, you receive benefits that make a difference. Read about our benefits here (Region Uppsala Benefits (https://regionuppsala.se/formaner/)).

Want to know more?

Department Manager, Ellen Åberg, 018-611 19 47, [email protected]

Union Representatives:
For Vision Emma Hagberg, [email protected], 018-6174815
Other unions can be reached via Region Uppsala's switchboard 018-611 00 00

Do you want to work with us?
Please submit your application via the link below.

Region Uppsala values the qualities that equal gender distribution and diversity bring to operations and welcomes applicants of all genders and with different birth backgrounds, functionalities, and life experiences.

Region Uppsala assigns all permanent staff for wartime duties based on the needs of the total defense. This entails no obligations for the individual employee in peacetime but is solely a planning measure.

Before making a hiring decision, checks of suspicion and criminal records are conducted for all job applicants who, in the sought position, may come to work within psychiatric healthcare, habilitation, care for children and youth, or involuntary care of addicts, areas covered by optional record extracts. This thus applies to all who will work in patient-facing roles, even if the tasks currently are not intended to primarily involve work with the aforementioned patient groups.

This recruitment is conducted entirely through Region Uppsala's efforts, and we decline phone calls from recruitment agencies and advertising salespeople.