Vacant job

Do you want to work in a coordinating role where you can combine customer service with supply chain? We are now looking for an engaged Customer Service & Supply Chain Coordinator to join our team. Here you will meet a flat hierarchy, a modern office, and an engaged team that values collaboration and flexibility.

About the role

In the role of Customer Service and Supply Chain Coordinator at Petzl, you act as the link between their Nordic customers, sales team, warehouse, and the headquarters in France. The focus is on ensuring efficient logistics processes, high service levels, and a positive customer experience.

What we offer

• At Petzl, you are offered a dynamic role with opportunities for flexible hours and hybrid work.
• You will become part of a supportive team in modern premises in Kista, where you are given good opportunities for development.

Responsibilities

The role combines supply chain with top-class customer service. By handling everything from setting up new customers and order administration to follow-up and process development, you ensure efficient deliveries and satisfied customers.

In the Customer Service role, you work together with the team as the contact person for Petzl's Nordic customers regarding orders, quotes, deliveries, lead times, complaints, as well as invoice and payment issues. You are responsible for the entire order flow from order to delivery to the customer. Another important part of this role is to support the sales team, as well as other departments at Petzl, to ensure high customer service throughout the process.

As a Supply Chain Coordinator, you work together with the supply team to ensure optimal inventory levels and reduce shortage or excess inventory. You are also responsible for inventory reconciliations and follow-up of inventory discrepancies. The role also includes administration related to product lifecycles, such as product launch and phase-out. You produce and share supply chain-related information with internal stakeholders and contribute to keeping systems and tools updated. As part of the team, you also participate in improvement work related to processes, inventory management, and material availability.

We are looking for someone who has

• Good experience in customer service and order management
• Experience working in business systems (SAP + Salesforce)
• Advanced knowledge of Swedish and English, both spoken and written
• Previous experience within supply chain, purchasing support, logistics, or similar administrative roles

It is an advantage if you have

• Experience in Supply Chain or inventory administration
• Language skills in Norwegian, Danish, or Finnish, both spoken and written
• Post-secondary education in supply chain or logistics is an advantage, but practical experience is valued equally highly.

To succeed in the role, you have the following personal qualities:

• Responsible
• Stress tolerant
• Goal-oriented
• Energetic & driven

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.