Vacant job

At Ordna Bolån, we aim to transform the mortgage market by making the mortgage process simple, fast, and secure – for both borrowers and lenders. Since our launch in 2021, we have already processed mortgage applications worth over 100 billion SEK, and we continue to grow at a record pace. Our modern technology platform and 'Sweden's sharpest mortgage team', with deep expertise in mortgages, are at the core of our success.

The mortgage service Ordna Bolån is part of Korall Group, an ecosystem of companies that create long-term solutions for sustainable living. Ordna Bolån works closely with many of the country’s real estate agencies and is a sister company to Svensk Fastighetsförmedling, Sweden’s largest independent real estate agency.

Do you want to combine sales, customer dialogue, and service in one role? Do you thrive in an environment where structure, pace, and results go hand in hand? Then you might be the one we are looking for.

About the role

As a Customer Specialist, you will have a central and business-oriented role within mortgages, personal loans, and insurance. You will be the first contact for customers who have shown interest in our services and are responsible for creating a professional, structured, and value-adding customer experience.

You will:

• Proactively contact and follow up with customers who have shown interest

• Qualify leads and identify business opportunities

• Work systematically with documentation and follow-up in our systems

• Contribute results, insights, and improvement suggestions to the team

The role is clearly goal-oriented, and you will work systematically towards set key performance indicators with a focus on quality, pace, and business results.

About you

We are looking for someone with experience in a customer-facing role where the phone has been one of your primary tools. You are comfortable with proactive contact and motivated by working towards clear goals.

We believe you:

• Have experience in sales, appointment booking, or a similar role

• Are fluent in Swedish and English (additional languages are a plus)

• Have experience from banking, finance, or loan brokerage (a plus)

To thrive in this role, you are structured, meticulous, and comfortable working in various systems. You have strong administrative skills and ensure that documentation and follow-up are of high quality.

At the same time, you are communicative and attentive – you adapt your message, build trust, and create good relationships with both customers and colleagues.

What we offer At Ordna Bolån, you will be part of a close-knit team in an open, unpretentious, and supportive environment. Here, we encourage initiative and give you the space to influence both your role and the company's development.

We are an ambitious group driven by making a difference. We work closely with our customers, have fun together, and share a strong desire to grow – both as individuals and as a company.

You will find us in fresh, newly renovated premises at Rehnsgatan 11 in Stockholm, alongside Svensk Fastighetsförmedling.

About Ordna Bolån Since our start in 2021, Ordna Bolån has simplified the mortgage process for borrowers and lenders, handling mortgage applications worth billions. We offer a modern technology platform and knowledgeable employees who together create a service we are proud of.

Ordna Bolån is part of Korall Group, which, with brands like Svensk Fastighetsförmedling and House:ID, simplifies and inspires in all phases of living.