Customer and Staff Manager

Do you want to help develop the future of personal assistance in a company where decision-making paths are short and where you have a real opportunity to make an impact? We are now looking for an established and experienced customer manager who wants to be part of an exciting journey of change.

About the Role

As a customer manager, you have overall responsibility for your customers and their assistance assignments. You work closely with customers, personal assistants, and team leaders, ensuring that each assignment is based on the customer's life, choices, and decisions regarding assistance. You are responsible for quality, continuity, and compliance with legislation.

You will also be part of an organization that is small enough to be close – and large enough to make a difference as part of the NHC Group. This means you will work in a warm and personal culture with the strength and stability of a larger welfare corporation.

Our Working Method & Location

• Our headquarters is located in Stockholm – in Marieberg on Kungsholmen. At the same time, we work modernly and flexibly:
• Work is done flexibly from the office, home, or wherever it suits best
• Frequent Teams meetings keep us close to each other despite distance
• Ongoing physical meetings (IRL) provide space for dialogue, collaboration, and development
• The most important thing is your presence in the assignments and your ability to lead, support, and create structure, not your geographical location.

What We Are Currently Working On

We are in a larger development process in connection with the transition to AberiaFRAMTID (Assistance Support). Here you will play an active role in shaping working methods and quality going forward.

The expectations are high and the opportunities are many!

You will make a difference for your customers, clients, and employees every day. You have high trust from your leaders with a clear mandate and responsibility to create customer satisfaction every day.

We believe in continuous learning and together we create the conditions for professional and personal development.

Working with us means being part of a culture characterized by trust, respect, and commitment. We are both relaxed and professional, creating an inclusive atmosphere and are experts in our field. We prioritize both the team and the individual, deliver high quality, and have fun together.

Read more and apply via our recruitment platform MoJob.