Do you want to lead a mission where service, business, and development meet every day?

Together with one of Sweden's leading players in the manufacturing industry, Coor is developing the FM services of the future. We are now looking for a contract manager with overall responsibility for our Soft FM delivery within cleaning, industrial cleaning, and workplace services. This is a role for you who want to combine strategy and analysis with present leadership and the ability to drive development and operational efficiency. Welcome to Coor – where you make a real difference.

Who are we?

Coor is a secure employer with a warm, inclusive culture and good development opportunities. We are an innovative service company with high ambitions and a focus on quality, customer satisfaction, and sustainability. Our strength lies in the combination of structure, commitment, and operational excellence.

About the role

We are on an exciting journey of change and development where we are streamlining our operations through a more data-driven approach and technology (sensors, robots, and AI).

As a contract manager, you take a comprehensive approach to the Soft FM delivery. You are responsible for ensuring that we deliver the right quality and meet customer expectations while working safely and achieving our profitability goals. The role involves leading through others by setting direction, structure, and conditions. You follow up and analyze results and KPIs and translate the analysis into actions that drive the business in the right direction.

What will you work with?

You will lead our Soft FM delivery to a large industrial customer, including cleaning, workplace services, and industrial cleaning. You set direction, create structure, and ensure quality and results. Together with the customer and internal specialists, you drive development and change to strengthen the business moving forward.

Tasks & Responsibilities

• Lead and develop the business
• Be a trusted partner to the customer: nurture relationships, ensure close customer dialogues, negotiate and follow up on agreements
• Plan, analyze, and follow up on KPIs (quality, work environment, economy)
• Balance stakeholders and create consensus around goals, priorities, and resource situation
• Lead change and development initiatives – from current situation analysis and target image to implementation, training, follow-up, and impact measurement
• Optimize resource planning and staffing in a labor-intensive environment
• Ensure compliance with routines, work environment, safety, and customer-specific requirements
• Collaborate closely with colleagues in Hard FM and Soft FM for a seamless overall delivery

Who are you?

You are a secure, courageous, and present leader with good analytical skills and a structured approach. You prioritize and plan effectively, even when many stakeholders are involved.

You build trust through clarity and integrity, and you have the ability to balance customer demands, employee needs, safety, and business to find sustainable solutions.

You are driven by development and change and can take ideas from analysis to implementation and measurable results. You have a strong operational focus, are eager to go out into the operations to understand everyday life, and are a leader who gets things done – together with others.

Experience & Qualifications

• Several years of leadership experience in operational or complex operations
• Experience leading change and development work – from current situation and target image to implementation, training, and impact measurement
• Experience with budget work, financial follow-up, and/or contract management
• Familiarity with working in a matrix organization or assignments with multiple stakeholders
• Very good Swedish and English in speech and writing
• Good proficiency in Office suite and experience with various support systems
• Driving license B

Meritorious:

• Experience from the FM industry, preferably within cleaning
• Experience in labor-intensive operations or contract-driven assignments
• Experience working within or as a supplier to industrial or large companies

Why Coor?

Here you get influence, security, and development in the same role.

• You lead a business-critical assignment where your analysis and leadership make a concrete difference both for the customer's production and for Coor's delivery.
• You receive support from experienced colleagues in both Hard FM and Soft FM and an inclusive culture where we help each other and celebrate progress and success.
• You will be part of shaping the future FM delivery – data-driven with support from sensors, robots, and AI.

We offer a great workplace

• A warm and welcoming work culture
• An ambitious organization where courage and drive are valued traits
• Health care to promote a balance in life
• Benefits such as occupational pension, insurance, and parental salary.
• Opportunities for development within a large and growing company
• Ongoing skills development with training and courses

About the position

• Employment type: Permanent full-time position 100%
• Start date: By agreement
• Probationary period: 6 months

To ensure a fair and accurate recruitment process, we use personality tests and may conduct background checks before employment.

Additional information

If you have questions, contact: Markus Danielson, Business Unit Manager, [email protected] (mailto:[email protected])

We handle applications continuously and the position may be filled before the application deadline. We process personal data in accordance with GDPR, only accept applications via our recruitment system, and make all selection decisions through human assessment.

Welcome with your application!

All sales from ad sellers and recruitment companies in connection with this recruitment process are kindly declined.

At Coor, we meet each other with curiosity and warmth. With us, people with different personalities, backgrounds, and talents work together. Coor is service; we take care of our customers' properties, cook food, clean, welcome guests, deliver mail, and handle all the hundreds of Facility Management services required for a workplace or property to function at its best.

Our common mission is to create the best work environments in the Nordics – smart, sustainable, and filled with joy, for both our customers and ourselves. Together we create value by performing, leading, and streamlining our customers' service operations so they can focus on what they do best. We take care of the rest.

Through our warm culture and strong collaboration, we have more fun and create more value for our customers. We see this every day. That is why we are one of the leading companies in the Nordics in Facility Management.