Service Desk Employee

Are you driven by problem-solving and providing top-quality service? Do you want to work for an international company where you can share your knowledge and experiences with colleagues around the world? Then this is the job for you! As a service desk employee, you will support users with IT support via phone, email, and ticketing systems. Are you the one we are looking for? Submit your application today!

ABOUT THE POSITION

As a service desk employee, you are the first point of contact for the company's employees regarding IT-related issues. The role involves contact with users both in and outside of Sweden, and the work is done in two shifts with working hours between 07:00 and 23:00. The work within 1st-line support often follows clear routines, making this role perfect for you who want to build your knowledge and experience in IT support.

You are offered

• An exciting role in a global company where you have experienced colleagues to draw inspiration from
• A developing role for those who want to build on their experience in IT

JOB RESPONSIBILITIES

Responsibilities

• Investigate IT-related issues via phone, email, and remote support
• Log calls and emails in the ticketing system
• Support users with questions regarding technical equipment and internal IT systems
• Forward more complex issues to 2nd or 3rd line support

WE ARE LOOKING FOR YOU WHO

• Has experience in customer service via email and phone
• Has a strong technical interest and a desire to work with IT
• Is comfortable speaking on the phone and enjoys having many points of contact
• Speaks and writes fluently in both Swedish and English as it is required for documentation and customer contact

For this role, we see it as an advantage if you have previously worked with similar tasks and/or have experience working with hardware.

Knowledge can be obtained through education, experience, or self-learning.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Organized
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.