Vacant job

At ABB, we help industries become faster, more resource-efficient, and sustainable. Here, progress is a given - for you, your team, and the entire world. As a global market leader, we provide you with the right conditions to succeed. It won't always be easy - development requires courage and strength. At ABB, you are never alone. Run what runs the world.

This position reports to: Service Project Management Manager.

At ABB, we help industries become faster, more resource-efficient, and sustainable. Here, progress is a given - for you, your team, and the entire world. As a global market leader, we provide you with the right conditions to succeed. It won't always be easy - development requires courage and strength. At ABB, you are never alone. Run what runs the world.

Your role and responsibilities

In the role of Service Contract Manager, you will drive both the technical and commercial aspects of our service agreements. You will work closely with the customer and lead the delivery from planning to follow-up – always with a focus on safety, quality, business acumen, and high customer satisfaction.

• Lead and develop service agreements together with our customers – from planning, execution, and follow-up.
• Ensure that all contractual deliveries are executed according to schedule, agreed terms, and ABB's guidelines.
• Be proactive in business and maintenance development and identify upselling opportunities.
• Maintain good customer relationships through clear communication, structured follow-up meetings, and proactive recommendations.
• Collaborate with internal teams – sales, service coordination, order administration, and technicians – to achieve set KPIs and high-quality contract delivery.
• Conduct financial follow-up and ensure correct documentation, such as annual plans, technical documentation, and checklists.
• Drive renegotiations of existing contracts in collaboration with sales.

Qualifications for the role

We are looking for someone who thrives in a dynamic role where technology, business, and project management intersect. You are structured, communicative, and passionate about creating value for both the customer and the organization.

• Bachelor's or Master's degree in engineering or equivalent experience in technology, service, or project management.
• Experience in service, maintenance, or project management within industry and/or electrical power (preferable).
• Interest in business development, digitalization, and long-term customer relationships.
• Good communication skills in Swedish and English, both spoken and written.
• Ability to lead teams and coordinate deliveries with significant personal responsibility.
• Travel is included in the position, so a valid driver's license (B) is required.

More about us

ABB Electrification Service is a leading provider of products and services for the aftermarket in electrical power, primarily low and medium voltage switchgear. We work closely with our customers across Sweden to maximize availability, reliability, and safety in their facilities – while contributing to reduced environmental impact through smart, sustainable, and digital solutions.

We are now looking for a business-driven Service Contract Manager who wants to be involved in developing our service agreements. In this role, you will contribute to optimizing our customers' facilities through operational reliability, energy efficiency, cost-effectiveness, and sustainable maintenance. Service agreements are a central part of ABB's growth journey – and you will be a key player in this work.

The role is located in central Sweden, preferably in Västerås.

You will be part of an engaged and competent team of salespeople, coordinators, administrators, and technicians. Together, we deliver world-class service to customers in energy, power grids, water & sewage, paper & pulp, mining, and process industries.

Recruiting manager Andreas Norgren, +46 706 16 45 57.

Union representatives:

Sveriges Ingenjörer: Senad Hujic, +46 730 88 30 06

Unionen: Hannah Norén, +46 706 34 03 46

Ledarna: Lenny Larsson, +46 706 32 85 47

Talent Partner Joacim Jonasson.

We refrain from direct contact with staffing and recruitment companies and sellers of additional job advertisements.

Please note that the recruitment process at ABB Sweden includes a reference check, a drug test, and in some recruitments, an extended background check.

Does this sound like the next step in your career? Apply today! The deadline for applications is February 27. Selection is ongoing, and the position may be filled before the application period ends (PDF documents in English are appreciated).

If you want to know more about ABB, you can visit our website www.abb.com.

We value people with diverse backgrounds. Could this be your next step? Apply today or visit www.abb.com to learn more about us and see how our technology impacts the world.