Vacant job

• Provide the best possible service and professional support to Swedbank customers calling us on the telephone bank.

• Create accessibility to the bank's services and products where guidance in digital tools and personal service work together for good customer satisfaction.

• Answer questions regarding the bank's product and service offerings and refer customers where licenses are required for deeper advice.

• Collaborate and contribute to upselling by identifying customer needs and presenting relevant solutions to exceed customer expectations.

• Develop your skills within the banking and finance sector where you encounter new situations and challenges daily.

• Have a service- and business-driven focus and enjoy meeting people.

• Have previous work experience in service and/or finance-related roles.

• Speak and write fluent Swedish and have good knowledge of English.

• Be confident in customer meetings and work goal-oriented with a focus on creating value for the customer.

• Be flexible and able to work evenings and weekends as well. Working hours vary from 07:45 AM to 08:30 PM on weekdays and weekends.

• Adopt a pedagogical approach and communicate clearly to guide customers in the bank's digital tools and find tailored solutions.

• Show interest in deepening your knowledge of how the bank combats money laundering and financing of terrorism, and be able to apply this knowledge in every customer meeting.

• Enjoy problem-solving and sales, with the ability to identify customer needs and present solutions that fit their situation.

• Personal and professional development through self-leadership and continuous growth.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when suitable for the role.

• Benefits such as our employee bank product offerings, pension plan, stock-based reward program Eken, and voluntary group insurance.

with missions that make a difference for our private and corporate customers. We live in constant change and are not afraid to adapt and try new things. We are driven by accessibility, proactivity, and customer satisfaction while having fun at work. You are Swedbank's face to the outside world and an incredibly important part of our operations. As a Customer Advisor within Sales & Service, you have the opportunity to develop significantly within the bank and build valuable networks for the future. Together we make a difference!” Mattias Bu, your future manager

Location: Halmstad

Recruiting manager: Mattias Bu, +46 (0)72 240 51 68

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our choice of recruitment media and therefore kindly ask for no contact from advertising sellers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.

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