Vacant job

Business Advisor at Telenor Business in Cyprus

About the role:

As a Business Advisor at Telenor, you will assist their business customers primarily through incoming calls from existing clients. As part of our team, you are the face of the company and represent Telenor's products and brand. You are responsible for independently coaching the customer and doing your utmost to solve their problems. This is to create added value and fantastic experiences for the customers.

In this role, you will primarily work with warm sales of existing customers, which means you have a great opportunity to influence your salary as we apply a fixed base salary with an accompanying commission model.

Daily tasks include:

• Answer incoming calls from customers regarding e.g., subscriptions, products, invoices, and troubleshooting.
• Provide customers with high-quality service and support our customers as they use digital solutions.
• Strive to achieve your daily goals related to sales, customer satisfaction, efficiency, and quality.
• Administer customer-related matters.

Benefits of working with us:

• Paid training and onboarding for 4 weeks where you will learn everything you need to know about the products and services you will be working with, as well as sales, call handling, invoice management, and troubleshooting of the solutions we sell.
• Good development opportunities within the company with various career paths and focuses.
• Full-time position with a fixed base salary.
• You can influence your salary with commission.

What you will receive if you want to work in Larnaca:

• Health and accident insurance during both work and leisure
• Housing or housing allowance
• 21 days of vacation per year
• Paid travel to Cyprus

Who are we looking for?

In this role, we are looking for someone who is ambitious, interested in developing, competitive, and motivated by achieving high sales. You have the ability to understand and prioritize the customer's needs. Furthermore, you enjoy working in a fast-paced environment with rapid changes and a great team spirit where a good community permeates the entire office.

You have experience working with people and are comfortable using the phone and email as your primary tools. If you are also an inspiring and flexible person with a true winning mentality, you will fit right in! In our recruitment process, we place great emphasis on personal suitability. We recruit based on your attitude and potential; experience is a bonus!

Requirements:

• Completed high school diploma or other education deemed equivalent by the employer.
• Good communication skills in Swedish and English, both written and spoken.
• Good skills in searching for and absorbing information via computer, as well as experience working in Windows and MS Office.
• You have good knowledge of smartphones and can easily navigate digital solutions.
• You can work during our opening hours on weekdays from 08:00 to 18:00.
• You can relocate to Cyprus in February 2025.

About the position:

Employment type: Permanent

Location: Larnaca

Working hours: Full-time

Start date: February 10 in Cyprus

Application deadline: January 22, recruitment is ongoing

Please do not apply via email – these applications will not be processed.