Vacant job

ISS is one of the world's largest service companies and soon we will celebrate 80 years in Sweden! With over 6500 employees in the country, from north to south, we deliver services that make a difference. We offer our customers everything from cleaning to technical services, food and workplace services. We create workplaces where people thrive, companies grow, and where sustainability is a given – socially, environmentally, and economically. Our employees are the heart of what we do – and crucial for our customers to feel safe, seen – and for their workplaces to flourish.

Service Manager with inclusive leadership and drive!

Are you an inclusive leader with drive, vision, and a proactive mindset? Then you are the one we are looking for! As a Service Manager with us, you will play a key role in developing and leading our service organization towards future solutions – with a focus on collaboration, diversity, and engagement. The role is part of the management team, which gives you great opportunities to influence the company's development.

About the role

In the role of Service Manager, you are responsible for ensuring high quality and efficiency in our service delivery. You lead a team of engaged employees, both on-site and remotely, and work closely with our customers to create long-term relationships. Your base is in Malmö, but the role also involves travel within Sweden to meet both employees and customers. You will be a central part of developing strategies and processes that strengthen our market position.

• Lead and develop the service organization – both on-site and remotely
• Ensure customer satisfaction and high delivery quality
• Drive improvement projects and implement new working methods
• Budget responsibility and follow-up of KPIs
• Collaboration with other departments to optimize flows

• Base in Malmö, with travel within Sweden.
• The position is a permanent part-time employment (50%) with an initial 6-month probationary period.

We offer

You will work closely with competent colleagues from whom you will gain a lot, as we care about helping and developing each other. ISS's size and broad service offerings contribute to good development opportunities both nationally and globally. Our focus is on taking care of and developing our employees, as we believe that “People make places.” ISS offers, among other things, training and development opportunities – all to engage you and help you grow with ISS in the long term.

We highly value diversity and inclusion. At ISS, all people are equally valuable and have the same rights and opportunities. Our employees reflect the diversity of society, which is both a competitive advantage and an asset in our long-term sustainable work. Our inclusive corporate culture strengthens our employees, makes us more creative and productive, and creates a more attractive workplace.

ISS values, which are fundamental to how we work, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it is important that you feel that you stand for a way of working and an approach that is in line with these values.

Who are we looking for?

• Have experience leading teams and creating an inclusive work environment, even in remote work
• Are structured but flexible – you can juggle many tasks and act quickly when the situation requires it
• Are a strong communicator and facilitator, both internally and in customer relationships
• Enjoy working closely with various customers and have the ability to build long-term relationships
• Are results-oriented and have a business mindset
• Good computer skills
• Are willing to travel to meet both employees and customers and ensure delivery
• Have flawless Swedish and good knowledge of English, both spoken and written

Your application

Send your application by 2026-02-10. If you have questions about the position, please contact Key Account Manager Sara Lennmarker via email [email protected] (mailto:[email protected])

Please note! We do not accept applications via email or mail, only through registration in our recruitment system. Applications via email or mail will be discarded without being processed.