CEM (Customer Experience Manager) at Elgiganten

Elgiganten is Sweden's leading retailer of home electronics, appliances, and kitchens. Today, we have nearly 3,400 employees and a total of 170 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much larger, and the business consists of several important functions such as department stores, shops, e-commerce, Nordic central warehouse, and customer service. Join us and be part of our success!

In this role as CEM (Customer Experience Manager), you will have a central position in improving the customer experience at Elgiganten. We always strive to offer the highest quality and service, and your role will be crucial in understanding and meeting our customers' needs in the best way. Together, we create a workplace filled with joy and community, where diversity and engagement are core values.

As a valuable colleague at Elgiganten, you are a person that both colleagues and customers trust. Why should we choose you?

• You have a natural talent for improving customer experiences and a passion for creating long-lasting relationships.
• You are creative and always think one step ahead to exceed customer expectations.
• You are a team player who appreciates when colleagues and customers feel happy and satisfied.

To succeed in this role, we believe you should have some of the following personal qualities:

• You wish to develop both yourself and the company and are eager to share your knowledge so that we can achieve our goals together.
• You support your colleagues and are never afraid to roll up your sleeves and try again.
• Experience in customer service and an understanding of both technology and people enhance your profile.

We encourage you to apply for this position even if you do not meet all the requirements.

Why should you choose us?

Elkjøp has been around since 1962 and is now the market leader in all Nordic countries. We have a strong culture that is the foundation of our success. Working at Elkjøp Nordic is fun, exciting, and fast-paced. We are at the forefront of both technology and customer experience, always eager to find new and better ways to solve things. At our Nordic headquarters, you will work with 420 knowledgeable colleagues and experienced leaders who want you to succeed.

With us, you get:

• Competitive salary and generous bonus opportunities
• Wellness benefits
• Flexible working hours
• Internal development programs for employees and leaders

At Elkjøp, you will learn a lot and have countless opportunities. With us, your engagement, ambitions, and passion will take you far – because we love to develop people and offer exciting opportunities throughout the company.

WE WIN TOGETHER, WE PLAY TOGETHER, WE GROW TOGETHER AND ARE PROUD TO BE DIFFERENT TOGETHER

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.