Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that affect people's lives and the entire society. We disburse approximately 260 billion SEK each year. These are public funds that we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan.

We are looking for an additional employee for our Office Services unit located in Örebro. In Örebro, there are two people working to manage both Försäkringskassan's and the Swedish Agency for Government Employers' offices. In addition to Örebro, you will also be responsible for the offices in Karlskoga, which means some travel is required.

Service, Support, and Administration

As an Office Services Generalist, you will have a varied job with many different tasks. The work involves informing, guiding, coordinating, and being responsible for the ongoing operations and overall functioning of the office. We serve Försäkringskassan and other affiliated authorities by managing rented premises, working with security issues, mail and goods handling, and IT (on-site support). Your tasks include relocations, removal or establishment of IT workstations. Office Services also handles communication equipment to varying extents.

Office Services provides technical and user support on-site for Försäkringskassan's employees and our external customers. Installation of workstations, troubleshooting, and problem resolution are included, as well as contacts with service partners. We are responsible for the administration of access cards and work with purchasing, procurement, invoicing, office supplies, furnishing, cleaning, climate issues, and workplace environment.

Together with your team, you will plan and take responsibility for the daily operations, both collectively and through independent decisions. To be successful in the role, you should also be able to see the big picture, identify needs, and come up with the best solutions. An important part of the job involves contributing to continuous improvements and development of the operations.

As an Office Services Generalist, you will handle confidential information, which places high demands on proper management. Therefore, it is important that you have a strong security awareness. Travel and heavy lifting may occur in the job.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• has good collaboration skills, is service-oriented, and is good at building positive relationships
• has a systematic and meticulous work approach and the ability to see the big picture
• quickly understands problems and tasks and solves them in a relevant way
• has good communication skills, both verbally and in writing
• is computer literate and has knowledge of the Office suite
• holds a driver's license for passenger cars.

It is advantageous if you

• have worked in a service role where you have interacted with customers in person
• act on your own initiative and take responsibility for achieving good results
• have experience with case management systems
• have worked with fire safety and security
• have good technical understanding and experience working with on-site support in common IT environments.

We place great importance on your personal qualities.

Other

This is a permanent, full-time position, with start date by agreement. A probationary period may be applicable. Travel is included in the position. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. Swedish citizenship is required for this recruitment. Psychological tests may be used as part of the selection process. Place of employment: Örebro.

Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Ann-Sophie Ingemarsson, 010-114 45 83 (for questions about the position). HR Specialist: Hanna Granvik, [email protected], 010-113 45 09 (for questions about the recruitment process). ST: Christina Andersson, 010-113 11 18, Saco-S: Karoline Mellgren, 010-116 93 36, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by February 8, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the advertisement for assistance in submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal security, and good service.