Vacant job

Join the journey with Jollyroom

Jollyroom – the e-commerce that started in 2010 and now dominates the Nordic market as the largest online store for children's and baby products. We strive to offer not just products, but a complete lifestyle experience for parents in Europe.

With over 2 million satisfied customers and a range that includes products for pregnant women, newborns, and children up to 12 years old, we are not just a store; we are a destination for families. We are passionate about making family life easier, more fun, and more inspiring by offering the best brands and the latest products. But we don't stop there - we are on a continuous journey to become the best in Europe. Our new base, Campus Jollyroom just outside Gothenburg, is a place where innovation meets passion. Here, we house our large, modern office, a state-of-the-art warehouse of 55,000 sqm, and a showroom that takes the customer experience to a new level. We believe in investing in our 400 employees, which is why we also have a well-equipped large staff gym on site to ensure our team is in top shape to meet our ambitious goals.

But it doesn't stop there. With physical stores in Stockholm and Oslo, we are expanding our grip on the European market. We are not just in the game - we are here to win. And you can be part of this winning team.

We are constantly looking for talents who share our passion and drive to make a difference. So if you are ready to be part of something big, if you are hungry for challenges and ready to take the next step in your career, then Jollyroom is the place for you.

As a Customer Service Agent, your responsibilities will include:

• Assisting our customers via phone, email, and social media
• Handling returns and complaints
• Being part of an engaged team where we have fun at work!

We are looking for someone who:

• Is a service hero and enjoys customer contact
• Has experience in customer service or the service industry (McDonald's, retail, newspaper delivery – you know what it takes!)
• Is computer literate and quick to learn new systems
• Is driven by clear goals and enjoys achieving them
• Is structured and communicative
• Has documented experience working remotely and meeting set goals
• Speaks and writes fluent Swedish and Finnish
• English proficiency in speaking and writing is a requirement

If you also have experience with SAP, consumer purchase laws, or GDPR, we would be extra happy!

The position is a permanent employment with an initial 6-month probation period. Work can be scheduled on weekdays and holidays based on the organization's needs.

Benefits of working with us:

• Free access to a new gym in Gothenburg
• Collective agreement for all employees
• Fantastic development opportunities
• Great opportunities to influence and take your own initiatives
• Wellness allowance
• Employee discounts

Start: Immediately
Scope: Full-time
Location: Remote
Selection: Ongoing

Are you even more curious about Jollyroom? Don't forget to follow us on LinkedIn and Instagram!

At Jollyroom, we believe in developing and retaining our own talents. Last year, we internally recruited 51% of all positions filled within the company. With us, you get a chance to grow and develop together with us.

As part of ensuring high quality in our recruitment processes, we conduct tests, reference checks, and background checks.

We do not accept applications via email, so please submit your application through our career page.

We currently decline calls from recruitment and advertising suppliers.