Support Specialist with Administrative Profile

Do you want to work with administrative support in a socially important organization where you can use and develop your administrative skills? We are now looking for a support specialist with a clear administrative profile for our IT department.

As a support specialist, you will be part of the IT business support unit. Here, you will work with engaged colleagues to provide qualified administrative support and contribute to the development of our work processes and IT solutions. You are an important link between users and administration, and you will have the opportunity to work with both daily support and improvement projects.

Your Responsibilities

• Manage and administer cases via the case management system, email, and phone.
• Administration of permissions, user accounts, and documentation.
• Coordinate and follow up on incoming cases and ensure they are handled according to applicable procedures.
• Participate in the implementation and development of new administrative processes and systems.
• Be the contact person for IT coordinators, IT contacts, and end-users.

Qualifications

We are looking for someone who has:

• A high school diploma or equivalent education in administration or IT.
• Several years of experience in administrative support and work in helpdesk or a similar role.
• Very good administrative skills and experience working with case management systems, documentation, and permission administration.
• Experience working in complex administrative environments and quickly finding solutions to administrative problems.

As a person, we want you to be:

• Service-oriented and pedagogical.
• Self-driven, initiative-taking, and structured.
• Cooperative and unpretentious.
• Communicative and clear, both with users and colleagues.
• Meticulous and thrive in an environment where you can contribute new ideas to improve administrative processes.

We place great emphasis on personal suitability.

About the Employment

The position is a permanent employment with a probationary period of 6 months. The employment is placed in a security class and thus a security review with background check will be conducted.

The Prosecution Authority is a preparedness authority. Upon employment, you may be assigned to the Prosecution Authority in case of war. Read more under Work with us.

Due to archive regulations, we save applications for two years. When you apply, your personal data will be processed according to the principle of public access and the General Data Protection Regulation. By sending your application to us, you consent to this.

About the Prosecution Authority

At the Prosecution Authority, we take pride in going to work. Together, we are over 2,200 engaged and competent employees who stand up for legal certainty, legal security, and democratic values. Regardless of your role in the authority, everyone contributes to our important societal mission.

Do you want to be part of the Prosecution Authority? We strive to be a welcoming and inclusive workplace that reflects the diversity of society.

Apply today!