Do you want to contribute and continue developing an important societal operation?

The National Pension is one of the largest departments of the Swedish Pensions Agency with about 400 employees located in 8 locations from Luleå in the north to Halmstad in the south.

The department for National Pension Affairs is responsible for ensuring the processing and handling of payments for Sweden's pensioners and pension savers. The mission also includes ensuring that incorrect payments are not made and preventing benefit fraud.

The department is undergoing a major transformation journey where we want to strengthen our employees and our organization to better meet our customers where they are.

We are now looking for a temporary group manager in Karlstad.

About the job

Together with other group managers, you have overall responsibility for the operations within the unit and are part of a management team where you contribute to the strategic work. Based on a clear employer role, you have personnel, results, and follow-up responsibility for about 20 employees within your area of responsibility and lead the operational work. Furthermore, you are responsible for ensuring that the operations are conducted with high quality, service, efficiency, and cost awareness. Most of our meetings are held digitally, but physical meetings also take place, which means that travel may occur in the position. You will lead change and clearly communicate vision, goals, and values to your employees.

As a manager at the Swedish Pensions Agency, you are also responsible for driving an active work environment and health effort and contributing to creating a developing workplace. Furthermore, you are responsible for creating conditions through dialogue for employees to take responsibility for their assignments, goals, and professional development. We offer you a workplace with important and interesting tasks that benefit citizens – our work affects everyone!

The leadership at the Swedish Pensions Agency is based on three important areas: motivating, creating conditions, and building trust.

Your profile

You have previous managerial experience where your leadership is based on a trust-based approach. You have knowledge and the ability to lead change in operations with a strong customer focus. It is advantageous if you have experience leading a process-driven operation with large case flows. You have a good ability to express yourself in Swedish, both orally and in writing. You have an academic degree that the employer deems relevant.

You also have experience and talent for driving change and development work in an operation with a customer focus. It is advantageous if you have experience with the benefit of national pension.

To succeed and thrive in the role of group manager, we want you to work customer-oriented, structured, and for the benefit of the entire agency. Your leadership is based on shaping a good employee relationship that focuses on developing effective working methods to create value for our customers. Your leadership style also promotes a good and sustainable work environment.

As a person, you are attentive, engaging, and self-driven in your work, as well as proactive in seeing what needs to be done. You are goal- and result-oriented, possess good leadership qualities, and are motivated by developing employees. Furthermore, you have high integrity, a holistic view, and a notably good communicative ability. Since the position involves working in a management team, collaboration, and working with other departments within the agency, it is important that you have very good collaboration skills.

You are pedagogical in your communication and adapt the information to the recipient and convey it well.

We place great importance on your personal qualities and leadership ability in the selection process.

We offer

An important government assignment! A workplace where we care about our employees having a good balance between work and leisure. We offer flexible working hours and the opportunity to work partially from home. As a government employee, you also have good employment conditions and a benefits package that includes wellness, days off, as well as good vacation and pension conditions. You can read more about our benefits and what it is like to work with us here (https://www.pensionsmyndigheten.se/om-pensionsmyndigheten/jobba-hos-oss/jobba-pa-pensionsmyndigheten).

Good to know

The employment is a full-time temporary position, with a start date according to agreement, but no later than 2026-11-30. The place of employment is Karlstad.

The employment may be placed in a security class.

Your application

We work competence-based throughout the process and are keen on an inclusive, fair, objective, and candidate-friendly process. Therefore, we ask you to answer a number of selection questions instead of requesting a personal letter.

Psychological testing may be relevant in the recruitment process.

We strive for a balanced gender distribution and see diversity as a strength, welcoming applicants from different backgrounds.

If you have protected personal information, please contact the recruiting manager who will assist you with your application.

The Swedish Pensions Agency is responsible for the national pension and informs about the entire pension. Each year, we pay out about 415 billion SEK to 2.3 million pensioners, conduct about 911,000 fund switches, and send out 8 million orange envelopes. We have about 25 million digital customer contacts per year. We are approximately 1,700 employees at eight locations, from Luleå in the north to Halmstad in the south.

We make pensions simpler.

In preparation for the recruitment work, we have decided on advertising channels and marketing. Therefore, we kindly ask for no further contact with media/advertising sales, recruitment sites, or similar.