Vacant job

Position: Customer Service Representative

You now have the opportunity to contribute to a fantastic customer experience by applying for the role at SH Pension's customer service. In this senior customer service role, you will contribute and operate in a senior capacity where you will receive significant professional development. If you are genuinely interested in pension issues, continue reading and apply for this position.

SH Pension's mission is to provide our customers with service experiences that exceed their expectations in all customer contacts and channels. Our goal is for all customer interactions to be characterized by a personal touch, with fast, simple, and quality service that creates security and trust among our customers.

We offer a comprehensive solution for entrepreneurs and their employees in the form of occupational pensions, traditional and fund insurance, security insurance such as health insurance, as well as group life and life insurance.

We have the desire to exceed customers' expectations in all customer contacts and channels. As an employee at SH Pension's customer service, this is exactly what you contribute! You are the face of the company and primarily provide our existing customers with the best service and assistance, as well as handling customer inquiries.

Examples of your tasks:

• Provide service and work with customer inquiries, mainly via phone but also via email
• Customer loyalty activities, often through outgoing phone calls
• Daily insurance and fund administration such as transfers in and out, pension payments, and changes for all products

You will work closely with our Pension Advisors, Product Specialists, and many others internally on a daily basis.

We are constantly working on developing ourselves and our work methods. Our internal culture is characterized by self-leadership, collaboration, and engagement.

You are unpretentious and caring, both towards customers and colleagues. You are confident and experienced in prioritizing and planning your work. You are a true team player!

Responsibilities

• Ensure that good, personal customer service and support are provided with high availability
• Quality in case management – in accordance with our processes, instructions, and routines
• Further development of work and system support by being part of ongoing efficiency and digitization of case management
• Updating routines and processes in connection with changes affecting case handling
• Maintain the internal culture of being personal, simple, and curious, as well as self-leadership
• Be part of developing our customer service to new heights!

Qualifications and Experience

• Good knowledge of occupational pensions, especially traditional management
• Several years of experience in service and support in the insurance industry
• Confident and experienced in outgoing customer loyalty contacts
• Very good administrative skills
• IFU diploma or equivalent, alternatively professional experience
• Experience with handling in the insurance system Lumera is an advantage

We Offer

A workplace where you can develop and be an important part of our development work. We are a smaller organization where every employee counts, is noticed, and contributes. We operate from our beautiful premises in Söder where we all meet and work together. Naturally, we have great benefits including pension, health insurance, lunch subsidies, high wellness grants, and more. Above all, a wonderful, developing, and challenging environment where we collaborate and constantly learn new things!

About SH Pension

We are the customer-owned occupational pension association that helps companies, their owners, and employees with occupational pensions and security insurance. Since 1946, we have taken care of entrepreneurs' financial security during and after working life.

Our goal is to have a simple, curious, and personal dialogue both with our customers and among colleagues.

Our size and agile working methods make us quick-footed. We are under strong growth and development. We invest heavily and have very high ambitions!

In 2021, SH Pension took the step into a competitive market after having been available only to members of the Swedish Trade Federation. We are particularly proud of our traditional insurance and a selected savings and risk offering. Our customers receive personal assistance and advice that suits entrepreneurs, their owners, and employees. We also aim to be the obvious partner for selected brokers. This way, our offering reaches customers through the broker.

Please watch this film about us

This recruitment is conducted in collaboration with Cronwik Consulting, a company that has been around since 2024 and specializes in staffing within customer service roles. Read more about Cronwik at www.cronwik.se

Keywords: Lumera occupational pension customer service