Vacant job

Are you attracted to working in a fast-paced environment where no day is the same? Are you also available in November and driven by having a role with broad contact areas? Then you should take the chance and apply for the position of customer service representative at DHL Freight. Here you will have the opportunity to develop in a dynamic environment alongside wonderful colleagues.

About the position

This is a full-time consulting assignment starting on November 3rd and lasting for 6 months. You will be employed by Bravura and work as a consultant at DHL Freight. There are good opportunities for extension of the assignment or employment.

About the company

DHL is the market leader in the logistics industry and is “the logistics company for the whole world.” DHL offers expertise in international express, air and sea freight, road and rail transport, contract logistics, and international mail services. With a global network consisting of more than 220 countries and territories and with 520,000 employees worldwide, customers are offered the highest quality combined with good local knowledge. DHL in Sweden has about 4,000 employees and 65 offices, terminals, and stations across Sweden. DHL Freight's customer service in Växjö is responsible for all customer service regarding domestic transport. In total, there are about 140 employees, and the Frontline department consists of 90 employees who value good community. The company strives to have fun together, achieve goals, help customers grow, and celebrate successes.

Job responsibilities

In the role of customer service representative, you will be responsible for receiving, managing, and administering incoming cases via phone, email, and chat. The cases concern questions both before, during, and after transport from customers located throughout Sweden. You will be in contact with both corporate customers and private individuals, where the important thing is to find the right solution and provide good service. Furthermore, you will have close collaboration with other functions within customer service and DHL Freight. This is to strengthen the bonds and cooperation within DHL Freight in order to work on continuous improvements. In the role, you will initially be offered an introduction to create an understanding of the company's working methods and systems. Here you will have the opportunity to develop together with your department and the entire customer service team. DHL Freight has divided customer inquiries into different knowledge areas, which means that you start by learning one knowledge area and then build on with more. Together with your colleagues, you will help and support each other.

Education, experience, and personal qualities

• Completed upper secondary education or equivalent
• Good computer and systems skills
• You speak and write fluently in both Swedish and English
• Previous work experience in customer service or other customer-facing roles is an advantage

We are looking for someone with good communication skills who thrives best when collaborating with others. Since availability and customer interaction are important for delivering a positive customer experience, we see that you are motivated to provide good service and are attentive. As the work requires high structure and order, you are also meticulous as a person, used to working in data and system environments, and have the ability to prioritize your work and be solution-focused. It is also important that you can handle a varied work pace and are flexible as the workload can vary.

Other information

Start: 3/11 Location: Växjö Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will take down the ad when enough candidates have applied. If you are selected for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, you are welcome to contact our support by emailing [email protected] or calling 010-171 47 10, and we will assist you. Please specify which position it concerns. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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