Vacant job

One in every 660 people going to work in Sweden is an ISS employee, and we are proud of it. We are one of Sweden's and the Nordic region's largest service companies, with over 450,000 employees worldwide. Our employees are the core of our business and the key to fulfilling our purpose, Connecting people and places to make the world work better. At ISS Facility Services, we create places and environments that contribute to better performance and a simpler, more efficient, and pleasant existence - delivered with care and high quality by engaged employees. Would you like to be part of our global organization where your job truly makes a difference?

For our operations in Luleå, we are looking for a service-oriented and committed operations manager who wants to develop people and customer operations. We offer you a challenging role in a company and industry that is constantly evolving!

About the role

As an operations manager, you will have financial responsibility and personnel responsibility for your operational area. Our delivery includes a wide range of ISS service offerings such as cleaning, reception, and maintenance.

In the role of operations manager, you will also be responsible for local customer relationships and ensuring that work is carried out in accordance with applicable customer agreements. In collaboration with the customer, you will strive for continuous improvements and development of ISS delivery. Here you have great opportunities to elevate the delivery from being good to becoming one of ISS's best sites!

For us at ISS, leadership is important. Through your good leadership, you are expected to create conditions for your employees to develop and perform. As an operations manager, you will have direct responsibility for around 40 employees, including 2 team leaders. You will lead the operations towards set goals in close collaboration with the customer, employees, and your immediate manager.

You are responsible for ensuring that the operations are optimally sized and staffed. Additionally, you are not afraid to step into daily operations to support your employees when needed. Ensuring that work is carried out in accordance with laws and other agreements, as well as ISS policies and values, is a given for you.

Your base will be at the ISS office in Luleå, and you will be part of the regional management team along with 5 other operations managers. The position is full-time and permanent, starting as soon as possible, with an initial six-month probationary period.

We offer

You will work closely with competent colleagues from whom you will gain a lot, as we care about helping and developing each other. ISS's size and broad service offerings contribute to good development opportunities both nationally and globally. Our focus is on taking care of and developing our employees, as we believe that “People make places.” ISS offers training and development opportunities - all to engage you and help you grow with ISS in the long term.

We highly value diversity and inclusion. At ISS, all people are equally valuable and have the same rights and opportunities. Our employees reflect the diversity of society, which is both a competitive advantage and an asset in our long-term sustainable work. Our inclusive corporate culture strengthens our employees, makes us more creative and productive, and creates a more attractive workplace.

ISS values, which are fundamental to how we work, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it is important that you feel that you align with a working method and an approach that is in accordance with these values.

Who are we looking for?

We are looking for a driven and communicative leader with the ability to motivate your surroundings to deliver results that exceed set goals. To succeed in the role, you need to have the desire and ability to create new business opportunities. You are self-driven and motivated by constantly further developing and structuring existing operations, while valuing efficient processes, high quality, and customer satisfaction. Above all, you also share our passion for delivering service to ISS customers!

As the job involves many personal contacts both within and outside the organization, good collaboration skills and an interest in people are required. You also have a good ability to build trust and develop long-term relationships.

You have a high school education and experience in leadership, finance, personnel, and customer relations. You preferably have experience from a labor-intensive service industry and communicate very well in Swedish, both spoken and written, and speak English well. You also have good knowledge of Microsoft Office and other commonly used IT environments. A driver's license is a requirement for the position.

Previous experience in cleaning, catering, and other services within Facility Management is an advantage.

Your application

We hope we have sparked your interest! We look forward to your application, no later than December 12, 2024. We have an ongoing recruitment process and want to hire as soon as possible, considering any notice period. In your application, please attach your CV; we do not wish to receive personal letters. Due to GDPR, we cannot accept applications via email.

We recruit based on competence, which means that the process includes tests, interviews, and references. Background checks and security assessments may be conducted based on customer needs. If you have any questions about the process, please contact Regional Manager Monika Lundstig at [email protected]

Warm welcome with your application!