Vacant job

Shift Leader at O’Learys Borlänge

About the position: We are now looking for an experienced and dedicated shift leader who wants to help drive the success of O’Learys Borlänge. The role involves supporting the restaurant manager/location manager by leading the staff during shifts, assisting as needed, and ensuring quality across all aspects of the operation including service, bar, kitchen, and activities. The role also includes ensuring that all routines and manuals are followed to guarantee a positive guest experience. You will also work in operations, be flexible, and assist where needed such as in service, as a bartender, or as the activities manager.

About you

We are looking for someone who values equal treatment and respect towards both colleagues and guests. Your passion for food, service, and creating memorable guest experiences will be crucial for your role with us. We seek someone who will be a proud member of the O’Learys family and strives to maintain a high standard and quality in everything you do, both individually and as part of our team.

Your responsibilities include:

• Support the Restaurant Manager/Location Manager by leading the staff during your shift and ensuring the operation runs efficiently including service, bar, kitchen, activities, premises, guests, etc.
• Ensure that checklists are followed and checked during shifts + signed by you as shift leader
• Plan and prepare the premises and staff for upcoming bookings, including table setup and staffing planning
• Coach and ensure quality among the staff in all operational areas during shifts
• Be responsible for sound, visuals, and music throughout the premises and ensure that the correct sports broadcasts are displayed on screens
• Actively work in operations and be flexible, performing tasks such as service, bartender, or activities manager as needed
• Ensure functioning cash systems, payment terminals, and other technology during operations
• Be responsible for resolving and managing any issues that arise during operations and involve relevant parties as needed
• Be responsible for guest satisfaction and compensation during shifts
• Ensure opening and closing routines are followed if the Restaurant Manager is not present
• Handle phone calls and bookings and ensure correct cash handling and daily closing in the absence of the Restaurant Manager
• Report discrepancies, conduct training, ensure guest well-being, determine staff breaks, and if necessary, send staff home if the Restaurant Manager is not present
• Actively work with training and feedback for other staff.

Desired experience and qualities:

• Experience as a shift leader/area manager in a restaurant/bar and good cash handling skills
• Worked as a bartender and server for several years
• Fluent in spoken and written Swedish and have good knowledge of English
• Natural leader, problem solver, relationship builder, and possess strong project management skills
• Excellent verbal communication skills.

Does this sound like something for you?

Don’t hesitate to apply for the position today, interviews are ongoing. If you have questions about the position, contact Jacob Aurell-Dahlberg at [email protected]. We look forward to hearing from you!

What do we offer you?

• Personal development
• Career advancement opportunities
• Collective agreement
• Wellness allowance

Start: By agreement

Extent: At least 80%

Working hours: Days, Evenings, and Weekends

Location: Borlänge

About O’Learys

O’Learys is more than just a restaurant. It is an entertainment center that, in addition to a love for sports, food, drink, and good vibes, is a meeting place filled with activities and entertainment every day of the week. In addition to our extensive range of activities for both large and small, we also offer live events and concerts with some of Sweden's biggest DJs, bands, and artists.

We believe in research-based and objective evaluation methods as support in the work of finding the right person for the right role. For this reason, we use Alva Labs assessment methods in our recruitment processes to help us identify candidates with the greatest likelihood of thriving and fitting the role.