Licensed Pharmacist for Our Customer Service

We are now launching a completely new initiative within our customer service – and you can become an important part of it! ⭐ As a licensed pharmacist with us, you get a unique opportunity to combine your expertise in pharmacy with a central role in our customer service. This is a perfect setup for you who want to develop, get variety in your daily life, and help create a world-class customer experience – both digitally and physically. 👑

What does the role entail?

With us, you get the best of both worlds – for real! As a pharmacist, you will work 50% in our customer service and 50% in the pharmacy. You can choose whether you want a fixed home pharmacy close to where you live, or if you want to be part of our competence pool and jump in regionally where you are needed the most – perfect for you who want to broaden your network and gain new experiences. Maybe you have even checked out our distance pharmacy in Enköping that is growing rapidly? We understand you!

This combined role is suitable for you who thrive on variation, have some experience from working in the prescription department at a pharmacy, and are now seeking development while contributing to a world that feels good 🧡

What you will do in the role of pharmacist within our customer service:

• First contact and manage comprehensive customer service cases
• Handling prescription-related questions: you will help customers with booking prescriptions at both local pharmacies and via e-commerce.
• Care sales: listen to the customer's needs, quickly identify new trends and demands, and improve the offering.
• Work towards jointly set KPIs: such as NKI, NPS, AHT, and ACW.
• General RX-related questions: includes dialogue with our pharmacies or our e-commerce.

What you will do in the role of pharmacist at either the pharmacy, competence pool, or distance pharmacy:

• Advice and sales of medications and self-care products: you will help customers in both self-care and on prescriptions.
• You help your customers achieve good medication use and health.
• Care sales: listen to both visible and hidden needs of the customer through needs analysis.
• Work towards jointly set KPIs: such as NKI, NPS, self-care packaging/customer, EMV, and more.
• General pharmacy-related tasks: Inventory management, campaign work, revision, sustainability, and more.
• You actively participate in reporting and following up on productivity and other goals.
• You contribute to good cooperation regarding processes and efficiency together with warehouse staff, team leaders, and functional managers.

We offer a permanent position with an initial probationary period. In your application, you will indicate the area where you wish to work both geographically and within Kronans Apotek. We always try to find the best solution based on your wishes and our needs. Your nearest leader will be one of our five Team Managers, and you will be employed in our customer service organization. Working hours may vary, and we are receptive to any requests.

Your application

Does this feel like the right next step for you? Please send in your application as soon as possible – we conduct ongoing selections and interviews. We are curious about your skills and experience, so please attach your CV or LinkedIn profile. At the end of the recruitment process, we will conduct a background check on the candidates we want to offer the position.

Warm welcome with your application – we look forward to hearing from you!

The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a big difference together. The pursuit of feeling good is something we share with our union partners, and together we work for a world that feels good. To get in touch with union representative Gunilla Andersson, email [email protected] alternatively Verdi Sawma, email [email protected] and union representative Aisha Karimi from Sveriges Farmaceuter, email [email protected].

So which path do you want to take to discover your full potential? Lead, broaden, or deepen – the choice is yours!

We believe that every employee has their own unique journey to make, and we are here to support you on that journey. Through well-being conversations and our competence time plan, we tailor a development path that suits you. Maybe you want to become the pharmacy's star in customer service, or perhaps you are tempted to dive deeper into our digital world? The possibilities are endless!

We ensure that every employee gets the development they need to grow and thrive with us. And who knows, maybe this journey will lead to new and exciting opportunities within Kronans Apotek! So let us explore, learn, and grow together – because with us, the journey has just begun! 🚀