Welcome to the Heart of Södermalm!

Scandic Malmen is the best hotel in Söder, bustling with wonderful shops, restaurants, and a cultural life with guests from all over the world. The hotel’s premises have a respectful past in music history with concerts from Imperiet, Depeche Mode & Duran Duran, and the feeling still lingers in the walls. Malmen has spaces where only imagination sets the limits; everything from conferences, TV broadcasts, concerts, and larger events are common, and flexibility is our strength.

We are now looking for you who want to help us write our story. Are you great at delivering service at the highest level, driving sales, and being a role model for your colleagues? Then we think you should seize the opportunity and join us on our journey!

We are looking for a Receptionist at Scandic Malmen.

No matter why guests come to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the hotel team, creating a world-class guest experience.

With us, you will take significant responsibility for making the decisions needed to satisfy guests, and the teams develop and improve work methods and service as the world changes. We are convinced that it is when you get to develop and contribute all your skills and experience that we exceed guests' expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the spider in the web, ensuring that the guest is always the focus. You go through the arrival list and pay attention to the details. You ensure that the guest's wishes are fulfilled. You always have a smile on your lips and a creative solution up your sleeve. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Your workplace is our lobby, as that is where you meet the most guests. Your responsibilities also include administrative work, security tasks, and sales work.

The work in the reception involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and security. All work is done with guest satisfaction and sales in focus.

The hotel is open 24/7, so it is important that you enjoy working shifts (mornings, afternoons, and weekends).

Who are you?

To fit in the role, we believe you have a well-developed social ability and can handle many different things happening simultaneously. It is very important that you can convey good hospitality to the hotel’s guests.

You also have experience and knowledge of working with a computer as a work tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, that is a merit.

However, your personal qualities and attitude are the most important. To fit in the role, you need to be a responsive and unpretentious team player who takes significant responsibility for your tasks and the overall result.

Information about the position

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD