Vacant job

John Mattson is now looking for an engaged and communicative person who thrives in a role where customer service is the focus. Do you enjoy fast-paced workdays with varied tasks where you play an important role in a strong and secure customer service team? Are you looking for a role where you can provide service via phone, digital channels, and in-person visits? Then you might be the customer service representative we are looking for!  John Mattson is currently in a development phase and is seeking a customer service representative for the management team in Lidingö who is passionate about providing excellent service to their tenants and partners, as well as internally since the role involves a lot of coordination in customer service. The role includes staffing the customer service reception and phone, digital communication with tenants, and key management.

You will be offered:

• A pleasant and dynamic workplace with an open and easy-going atmosphere

• Work in a secure and engaged team where everyone supports each other

• A central and very important role where you can utilize your positive energy, patience, stress resilience, and good service sense.

Job responsibilities

• Provide information and service to tenants via phone and digital channels such as email and chat

• Staffing the reception

• Key management primarily for contractors and tenants but also internally for property technicians

• Support for the customer hosts within the customer service team regarding various administrative tasks

• Contribute to the optimization of existing processes within customer service

We are looking for someone who

• Has completed secondary education

• Has at least two years of work experience in a similar role involving customer service, reception, switchboard, or similar

• Is fluent in Swedish and English, both spoken and written

• Has good computer skills and is quick to learn new systems

• Has a positive attitude, is collaborative, and loves to provide good service

• Is meticulous, responsible, and has good organizational skills

• Can handle periods of high workload and work under pressure when many things are happening simultaneously

• Is driven and enjoys collaborating, taking initiative, and solving problems

It is a merit if you have

• Work experience in similar tasks within the real estate industry, especially in residential and rental properties

• Experience with digital key management systems

• Experience in staffing chat and other customer care systems

Our recruitment process

We apply continuous selection, and the advertisement may therefore be removed before the application deadline if we have proceeded to the selection and interview phase. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

Additional information: Start: June Location: Lidingö Working hours: Monday-Friday, 08-16.30 

This is a full-time consulting assignment for 6 months with a good chance of extension.  You will be hired through us at Arena Personal.

Warm welcome to submit your application via the link. We do not accept applications via phone or email.