Customer Success Manager

Are you passionate about customer relationships, digital solutions, and creating real value for users? Antirio helps public organizations streamline their procurement processes with the market's leading system support. We are now looking for an engaged Customer Success Manager with experience in public procurement, who wants to ensure that customers get the maximum benefit from their solutions. Apply for the role today - selection is ongoing!

ABOUT THE POSITION

Antirio is a Swedish company founded in 1996 that develops and provides system support and methodology for public procurement and digital purchasing processes. The company offers cloud-based services, including the procurement system e-Avrop, which enables a fully digitized purchasing process from the creation of procurement documents to contract follow-up.

As a Customer Success Manager, you will work within the e-Avrop business area and play a key role in ensuring customer satisfaction, long-term customer relationships, and high customer retention. The role involves both operational and strategic work to develop and improve the customer journey from onboarding to support, training, and contract renewals. You will belong to a smaller team and have a strong focus on upselling.

You are offered

• A company with a great culture and values that is currently on an exciting journey.
• The opportunity to develop both personally and professionally.
• A rewarding and social job.
• To become part of a modern company with great benefits.

RESPONSIBILITIES

Tasks

• Lead the work with customer management
• Maintain and develop customer relationships with a focus on customer satisfaction
• Upselling to existing customers
• Onboarding new customers to the system

WE ARE LOOKING FOR YOU WHO

• Has experience working with Customer Success or customer management.
• Has experience and knowledge of public procurement.
• Has experience with upselling, contract renewals, and customer support processes.

It is a merit and your application will be prioritized if you have experience with the e-Avrop system or a similar system.

To succeed in the role, you have the following personal qualities:

• Helpful
• Goal-oriented
• Organized
• Socially confident
• Solution-oriented
• Analytical

Our recruitment process

This recruitment process is handled by Academic Work and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Feel free to read more about Antirio and e-Avrop here!