Vacant job

We are looking for a Product Manager & Head of Customer Support

Do you have both technical depth and commercial drive? Do you want to combine strategic product responsibility with operational leadership? Then this is the role for you. You will report to the CEO and the position is located in Tumba.

We are looking for someone who wants to take overall responsibility for both product issues and sales support – in a key role that unites market insights, technical knowledge, and business acumen.

About the role

As Product Manager & Head of Customer Support, you will have a central position where you are responsible for product issues and coach our sales support team towards common goals. The role involves shared responsibility between the strategic tasks of the product manager and the operational leadership of sales support – with a particular emphasis on technical understanding and product knowledge.

You will, among other things:

• Drive product compliance issues such as adherence to regulations (REACH, RoHS, etc.), as well as contact with suppliers on product matters
• Conduct market analyses and gather customer insights for product development
• Be responsible for launching, go-to-market, and training of the sales department
• Coach and develop the sales support team in quotation work, customer service, and order management
• Optimize sales and order processes, including digitization and goal tracking
• Work closely with quality, logistics, marketing, and finance

We are looking for someone who has a strong technical background and a commercial flair. You are structured, analytical, and communicative, and you enjoy combining strategic work with operational presence in the team. We also see that you have

• An academic background as a college engineer or master of engineering, preferably in materials technology or mechanics.

• Experience in technically oriented product work or technical sales

• Good understanding of product compliance and technical regulations

  It is an advantage if you have experience leading teams and driving development in a goal-oriented environment

We offer:

• A key role in a well-established company with high technical competence

• The opportunity to influence both product development and customer experience

• A close-knit and engaged team where your skills are valued

• A role with breadth, variety, and significant personal responsibility

Does this sound like something for you? Don’t hesitate to submit your application today! If you want to know more, feel free to contact recruitment consultant Harry Rubino at +46 733 76 39 30.

Welcome with your application!

About D&E Bearings:D&E Bearings is a family-owned and owner-operated company established in 1966 that offers one of the market's broadest and most well-sorted assortments of plain bearings, roller bearings, spherical bearings, and related bearing products. We have Swedish roots and are present not only in Sweden but also in Finland and have resellers in Poland. The company is characterized by a strong commitment and technical expertise, where the driving force for all of us is to continuously improve and develop the business to offer the best for our customers. Read more at: debearings.se (http://debearings.se)