Do you want to excel in customer service?

Meet amazing customer experiences and also get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will be the face of Releasy and our client SL, which has overall responsibility for public transport in the Stockholm region.
• You will be the primary point of contact for customers via phone, email, and chat.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting customer needs.
• You will assist with travel planning, lost property, and other issues that may arise in public transport.
• You will also work with customer service over the counter and be out among travelers.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To give you a good introduction to the job, the employment starts with a 12-day training combined with practical work. It is a constantly learning and developing environment where you will gradually learn new things and grow.

Qualifications and Skills

• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.
• Good knowledge of Stockholm and previous experience in public transport or travel planning is a plus, but not a requirement.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated to work towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and Process

Are you the one we are looking for? Send in your application today! Applications are processed continuously, which means the role may be filled before the application deadline.

At Releasy, we are committed to ensuring that your application is treated fairly. We use a structured recruitment process to ensure that we recruit the right employees. The process begins with reviewing and assessing your application through methods such as screening questions and background checks. This is done to objectively evaluate your application based on the job requirements and to create a safe and fair hiring process. If you proceed, you will be invited to tests and interviews to assess your competence and ability to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your potential and work capacity.

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public services. Releasy takes care of its clients' customer service and sales across all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.