Vacant job

Are you looking for your next career step in customer service? Then you have found the right place! On behalf of Telenor, we are looking for someone who wants to be part of a driven and engaged customer service team. Here you will have the opportunity to contribute to Telenor's customer service by helping their customers with orders and answering questions about subscriptions and products within mobile, broadband, and TV.

Come and sit with your new colleagues at Telenor's newly renovated headquarters in Solna Centrum, which is also a hub for all public transport. In addition, you will be offered:

• 22,000 SEK/month + monthly bonus
• A developing role
• 2 weeks of training - next start date May 5th, 2025
• Great opportunities to grow within Telenor's group

“For us, the person always comes first. And technology comes second. You should always be able to stay connected with those and what matters most to you. Our belief is that connected communities are stronger communities. As a Telenor employee, you will be an important piece of a larger international organization that wants to create social value by delivering first-class connectivity in the communities we operate in. At Telenor, our customers are the most important thing we have - and we have decided: we want Sweden's most satisfied customers! Now we are making a big investment in our customer experience and customer service and are building a completely new customer service at our headquarters in Råsunda.”

We are looking for someone who wants to provide the best possible service in both speech and writing. You are motivated by solving customer challenges and have an easy time adapting to new environments and systems. Furthermore, you are goal-oriented and see upselling as a natural and important part of the customer experience. We would like you to:

• Have previous work experience in some form of service.
• Have a background in sales, preferably via phone.
• Be used to using the phone as a work tool
• Handle Swedish and English fluently
• Have a complete upper secondary education
• Be social and enjoy talking to different types of people
• Thrive in a role with varying working hours.

Together with your team, you will assist Telenor's customers via email and phone. The team mainly handles questions regarding mobile telephony, broadband, TV, and subscriptions. Interested? Submit your application as soon as possible as selection is ongoing - the next start date is May 5th. If you have questions about the role, feel free to contact the responsible recruitment consultant Sarah Lindgren at Sarah.lindgren@2complete.se (mailto:Sarah.lindgren@2complete.se)

Why should you become a consultant with us?

As a consultant with us, you are always covered by a collective agreement. This gives you, among other things, contractual terms regarding vacation, pension, salary, and wellness benefits. We are your partner in working life. As a consultant, in addition to your manager at the workplace, you also have an engaged consultant manager whose main focus is to ensure that the workplace and the role you are in are the perfect match for you and your development. 2Complete is an authorized member of the Competence Companies, Almega, and the Swedish Business Confederation and has been since 2011. 2Complete was also named a Gazelle company in 2022. An award given to Sweden's healthiest and fastest-growing companies.