Vacant job

We are now looking for a Service Advisor for our client Din Bil in Northern Stockholm. Take the chance and apply today!

This is a direct recruitment and you will be employed directly by Din Bil.

About the position

As a service advisor, you are the company's face to the outside world and the spider in the web. You welcome customers, guide them through the entire workshop visit, and provide support and guidance on technical issues. An important part of your job is to always provide the customer with professional service, which requires a strong customer focus, the ability to handle a busy work environment, and a constant pursuit of quality, both towards the customer and in your administrative tasks.

Your main responsibilities include booking customers for service and repairs, receiving and handing over cars, pricing jobs, and calling customers with price proposals. You will also handle warranty and insurance matters, process customer complaints, and assist with other ongoing matters in our customer reception. Together with your colleagues, you will plan and be responsible for optimized operations and productivity in the workshop.

For us, it is important that you have the mindset that we work together as a team and therefore support and help each other where needed.

Qualifications

• Driver's license B manual
• Experience with phone and computer as work tools, MS Office
• Good knowledge of Kobra, Automaster, WinAssist, Elsa, or equivalent systems.
• Experience in the role of Service Advisor or similar work
• Knowledge of CABAS, spare parts, or warranty handling is an advantage.
• Good knowledge of Swedish and English in both spoken and written form.

Your profile

To thrive in the role of Service Advisor, you should enjoy working in an advisory role towards customers, in a sometimes fast-paced and stressful environment. This requires a high level of service awareness, good communication skills, and the ability to manage a job where many things happen simultaneously. You have a technical interest and the ability to solve problems that may arise in your work.

Application

If you have questions about the position, please contact Johanna at 0738558647 or via email: johanna.aslan@fordonsakademin.se

We process applications continuously and the position may be filled before the application deadline. Therefore, please submit your application today.

About Din Bil

Din Bil is Sweden's largest authorized dealer of Volkswagen, Volkswagen Commercial Vehicles, Škoda, SEAT, CUPRA, Audi, and Porsche. With a total of 68 facilities in the regions of Stockholm, Gothenburg, western Skåne, and Gävleborg-Dalarna, we are one of the largest players in the industry. At our full-service facilities, we assist you with purchasing and leasing cars, financing, service, repairs, windshield repairs, tire hotels, wheel changes, body and paint damage, as well as accessories and spare parts.